Advisor Service Coordinator

Good Life Companies•Charlotte, NC

1d•Hybrid

About The Position

The Advisor Service Coordinator (ASC) provides high-level guidance and support to financial advisors in their service-related needs. The ASC will collaborate closely with advisors to understand their specific requirements, analyze their current service processes, and identify areas for improvement. Using extensive knowledge and experience in service management, the ASC will develop tailored strategies, recommend best practices, and implement solutions to enhance service quality, efficiency, and customer satisfaction. The ASC will assist advisors in optimizing their service operations and achieving their business objectives. This position will be fully remote to start, with the understanding and expectation, that it will become an in-office role once an office has been established in the Charlotte area. An office is anticipated by the end of 2026.

Requirements

Associate degree in business, finance, or related field of study required.
3-4 years in a financial services role required.

Nice To Haves

Bachelor’s degree preferred.
Experience in investment operations, account management, or project management preferred.
FINRA SIE license is preferred.

Responsibilities

Engage with advisors and their clients to understand their service-related goals, challenges, and requirements. Build strong relationships and establish yourself as a trusted partner by actively listening, asking probing questions, and demonstrating accountability.
Facilitate the operational onboarding of new revenue-producing client relationships. Assistance with this task could be as an advisor is onboarding their practice into the company for the first time or during relationship support of existing practices.
Provide repapering support to aid new advisors in moving their book of business to Good Life. Develop a trusting partnership with the advisor and leverage preset strategies for moving their entire book of business to Good Life based on that advisor’s goals. This includes mirroring the advisor’s book of business to Good Life through ClientWorks.
Monitor and analyze performance data to evaluate progress, identify trends, and provide actionable insights for continuous improvement.
Foster effective communication and coordination to ensure successful outcomes related to financial advisor’s needs.
Collect and carefully review client data for account management accuracy, transfer assets and provide strategic arrangements.
Track service processes to completion and use critical thinking to resolve any roadblocks and mitigate inaccuracies.
Cross train within the FAST department to develop skills in advisor service, operations, and practice management, advisor onboarding, project contributions and management, and other operational departments as needed.
Maintain open lines of communication with financial advisors through various channels, including meetings, emails, and phone calls.
Collaborate with advisors and internal teams to design and develop service strategies, SOPs, action plans, and process flows.
Preserve accurate records of advisor interactions, project details, and findings. Prepare reports, presentations, and deliverables to communicate progress, outcomes, and recommendations to advisors.
Collaborate with cross-functional teams, stakeholders, and subject matter experts to gather insights, align strategies, and ensure effective implementation of service improvement initiatives. Foster collaboration and coordination to foster collective success.
Review the progress of ongoing service improvement initiatives and projects. Assess the achievement of milestones, adherence to timelines, and overall effectiveness of implemented solutions.
Maintain strong relationships with financial advisors by providing ongoing support, guidance, and proactive communication. Schedule regular check-ins to address questions, assess satisfaction levels, and identify potential new service opportunities.
Provide industry insights, recommendations, and best practices to enhance advisors' service delivery. Develop customized strategies, action plans, and roadmaps aligned with financial advisor’s objectives and industry standards.
Identify opportunities to optimize service processes, workflows, and systems to drive efficiency, cost-effectiveness, and customer satisfaction. Collaborate with advisors and their teams to support processes, streamline operations, and implement industry-leading service practices.
Conduct comprehensive assessments of advisors' service processes, operations, and customer experiences and provide value-add feedback to the financial advisors.