Mobile Service Coordinator/Service Advisor

Malloy Ford Alexandria • Alexandria, VA

9d • Hybrid

About The Position

Malloy Ford of Alexandria is looking for a reliable, customer-focused Mobile Service Coordinator/Service Advisor to join our team. In this role, you’ll schedule and manage off-site service appointments and act as the main contact between customers and our technician. You’ll help ensure each service visit—whether at a home, business, or fleet location—runs smoothly and professionally.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

• Experience as a service advisor or similar customer-facing automotive role preferred
• Previous experience at an automotive dealership is preferred
• Strong communication, time management, and organizational skills
• Able to work independently with professionalism and accountability
• Familiarity with dealership software (DMS or CRM) is a plus
• Great Customer Satisfaction Index required
• Valid driver’s license and clean driving record required
• Comfortable multitasking in a fast-paced environment
• Positive, service-oriented attitude with a focus on customer satisfaction

Responsibilities

• Act as the main contact for all mobile service customers
• Efficiently schedule and manage mobile service appointments
• Perform vehicle walkarounds and intake at customer locations as needed
• Clearly explain service needs, costs, and next steps to customers
• Record concerns, review work orders, and get approvals for extra work
• Follow up with customers after service is completed
• Help manage mobile service van inventory and readiness
• Coordinate closely with technicians and service team for smooth operations
• Promote dealership services and build strong customer relationships

Benefits

• Competitive compensation: $20-$23 starting hourly rate, plus bonus
• Health, Medical and Dental insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed