Advisor IT/OT Networking and Server Technician

Enbridge • Houston, TX

1d • $85,000 - $105,000 • Hybrid

About The Position

At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and sustainable growth. We are looking for an Advisor IT/OT Networking and Server Technician to help ensure the safe, secure, and reliable operation of industrial control systems and operational technology across our Power facilities.

In this role, you will take end-to-end ownership of complex IT/OT networking and server issues, applying disciplined analysis, strong governance, and continuous improvement practices to protect critical assets and operational performance. You will work closely with operations, business, and technical teams while continuing to build your expertise across our Power systems and infrastructure. Apply today, we'd love to hear from you!

This role will be titled "Advisor TIS Systems Analysis" internally to align with Enbridge's title structure.

Requirements

• Undergraduate degree OR a two-year technical diploma in IT, Computer Science, Networking or a related subject area.
• 4+ years of OT/IT experience troubleshooting and configuration network and server expertise in safety‑critical environments.
• Hands-on experience working in OT/ICS environments and managing complex network infrastructure, including experience with Cisco, Hirschmann, Moxa, and/or SEL networking equipment.
• Experience administering Windows Server 2019/2022 and Windows 10/11, virtualized environments, backup and disaster recovery systems, and IT service management platforms such as ServiceNow.
• Strong troubleshooting, analytical, and root cause analysis capabilities and can take ownership of complex technical issues while appropriately balancing urgency, operational reliability, safety, security, and governance.
• Working knowledge of industrial telemetry protocols such as OPC, MODBUS, and DNP, along with the ability to conduct detailed physical equipment inspections and install or replace rack-mounted equipment.
• Collaborative and adaptable professional with excellent relationship-building, time management, verbal communication, and technical writing skills, and the ability to effectively manage multiple priorities in a fast-paced environment.
• Hold a valid driver's license and are able to travel as required.

Nice To Haves

• Working knowledge of power generating or substation systems, technical support, relevant CompTIA, Cisco, or Microsoft certifications, and applicable AI proficiency are considered assets.
• Experience leading or supporting infrastructure lifecycle projects, technology upgrades, site commissioning activities, or OT modernization initiatives.

Responsibilities

• Build strong partnerships with business, operations, and technical teams to understand priorities, identify requirements and stakeholders, communicate system impacts, and coordinate technical solutions.
• Support the reliability, availability, and security of IT/OT infrastructure, including SCADA and business networks, Windows servers, network devices, backups, and supporting systems across Power facilities.
• Lead incident and problem resolution through troubleshooting, investigation, root cause analysis, solution design, and implementation while adhering to safety, cybersecurity, change management, and governance requirements.
• Perform regular site visits to inspect IT/OT infrastructure and install, replace, configure, and validate rack-mounted network and server equipment.
• Analyze, configure, test, implement, and document new or enhanced IT/OT functionality while identifying opportunities to optimize systems, data flows, dependencies, and overall operational performance.
• Maintain accurate system documentation, architecture diagrams, procedures, CMDB and ServiceNow inventory records, access controls, and reliable backups of critical OT systems and infrastructure.
• Support regulatory and internal compliance requirements, including, Third Party Risk Assessments (TPRA), Threat Risk Assessments (TRA), and TIS Change Management processes, while cross-training and sharing knowledge across the TIS Power team.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times. Role requirements determine your eligibility for each option.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree