Advising Center Associate

SSCC•Hillsboro, OH

9d•Onsite

About The Position

The Advising Center Associate provides welcoming, responsive front-desk service for Academic Advising. The role answers routine questions, helps people access advising and other College services, routes inquiries, monitors shared advising communications, and performs limited student-information-system lookups. The associate notifies the appropriate high school counselor when an academic or attendance-related Early Alert concerns a College Credit Plus student. This position does not provide academic advising or make academic, eligibility, or policy determinations. The position works an assigned fixed daytime schedule and provides reliable front-desk coverage. It also maintains a welcoming front-desk area, protects confidential student and College information, and provides limited clerical and logistical support for front-desk operations and assigned student-service activities. Other duties may be assigned, including representing advising at college meetings, seminars, and workshops.

Requirements

High school diploma or equivalent and at least one year of customer-service, reception, office, or other public-facing work experience, or an equivalent combination of education, training, and experience.
Effective communication, basic computer proficiency, attention to detail, sound judgment, discretion, and the ability to provide courteous service while managing multiple requests and interruptions.
Knowledge of general office practices, front-desk procedures, customer service, and professional communication.
Ability and willingness to learn and maintain a basic, accurate working knowledge of FERPA and College confidentiality procedures.
Ability and willingness to learn and maintain a basic, accurate working knowledge of advising, admissions, registration, and College Credit Plus processes; adviser assignments and routing procedures; College services; applicable systems; and Early Alert notification procedures.
Ability to distinguish routine assistance from matters requiring academic advising, record interpretation, eligibility determinations, policy decisions, counseling, or professional judgment.
Ability to manage competing demands, exercise sound judgment, protect confidential information, work respectfully with individuals from varied backgrounds, and contribute to a collegial, student-centered environment.
Ability to maintain reliable attendance and front-desk coverage.
Skill in courteous service, clear communication, active listening, explaining routine processes, accurate referrals, and warm handoffs.
Skill in using standard office equipment, common computer applications, shared communication systems, and authorized student-information-system functions.
Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements.
Must successfully pass required background checks in accordance with Southern State Community College policies and procedures and applicable laws.
Valid state motor vehicle license.

Nice To Haves

Associate degree or other postsecondary education.
Experience in higher education, student services, admissions, advising support, or another educational setting.
Experience using a student information system, appointment system, customer relationship management system, or comparable database.

Responsibilities

Provide welcoming front-desk service and routine information about advising, admissions, registration, and College services in person, by telephone, and through approved communication channels.
Explain advising appointment and walk-in procedures, notify advisers when scheduled students arrive, and forward requests to the appropriate adviser.
Schedule appointments by telephone using established procedures when the requested adviser is unavailable.
Identify the appropriate adviser, employee, office, or service; provide accurate referrals; and facilitate warm handoffs when appropriate and reasonably possible.
Monitor the shared advising email account and voicemail box, respond to routine inquiries, and forward other requests in a timely manner.
Perform limited student-information-system lookups within assigned access to provide routine assistance, route inquiries, and complete authorized duties.
Notify the appropriate high school counselor when an academic or attendance-related Early Alert concerns a College Credit Plus student, and direct questions about the alert to the appropriate adviser.
Protect confidential student and College information in accordance with FERPA, College policy, assigned system access, and established procedures.
Maintain an orderly and welcoming front-desk area and provide limited clerical and logistical support for front-desk operations and assigned student-service activities.
Work the assigned fixed daytime schedule, provide reliable coverage, communicate clearly and professionally, and promote a collegial environment.
Represent advising in college meetings, seminars, and workshops, both internal and external, as assigned.
Perform other duties as assigned.