Advising Aide, Springfield

Clark State College • Leffel Lane-Springfield, OH

6d • Onsite

About The Position

The Advising Aide collaborates with Academic Advisors to support new, continuing, and returning students in achieving their educational goals in alignment with Clark State College’s mission, vision, and core values. The role facilitates College and community referrals to support student retention and successful completion. It onboards new students and helps continuing students with registration, becoming familiar with College websites and systems, and accessing student resources.

The position is based in Springfield and is not eligible for telecommuting. The schedule is Monday through Friday, 25 hours per week for 50 weeks, within the hours of 8:00 a.m. to 5:00 p.m.; evenings and weekends may be needed. The work is sedentary in a normal office environment, with occasional walking, standing, bending, carrying light items, or driving an automobile.

Requirements

• High school diploma or equivalent.
• Six months to two years of similar or related experience.
• Excellent communication skills and a highly collaborative approach.
• Ability to provide customer service to internal and external customers efficiently, promptly, pleasantly, and professionally.
• Accountability for completing assigned tasks accurately and on time, arriving prepared, and participating as expected.
• Ability to cultivate a supportive environment using a trauma-informed culture of care.
• Reliability, attention to detail, and ability to identify and solve problems.
• Ability to collaborate effectively and contribute to a respectful, inclusive, and supportive workplace.
• Familiarity with a variety of software, willingness to learn new technologies, and proficiency in Microsoft Office applications.
• Strong organization, time management, and task-prioritization skills.
• Interpersonal skills involving trust, diplomacy, courtesy, tact, and the ability to motivate or influence others and foster relationships with outside contacts.

Responsibilities

• Onboard students to Clark State and review online systems and resources, including Self-Service, the virtual bookstore, student email, and Blackboard.
• Assist students with course scheduling using Student Planning and registration materials.
• Assist Academic Advisors with case management, including initial follow-up for all Academic Alerts.
• Partner with academic support services and cross-campus departments to promote student retention and timely program completion.
• Attend weekly and quarterly advisor meetings.
• Assist advisors with administrative tasks, including voicemail and email communication, as needed.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED