Advising Aide - Springfield

Clark State College • Leffel Lane-Springfield, OH

6d • Onsite

About The Position

The Advising Aide collaborates with Academic Advisors to assist new, continuing, and returning students in achieving their educational goals in alignment with Clark State College’s mission, vision, and core values. The role supports student retention and successful completion by facilitating referrals to College and community resources. The aide onboards new students and supports continuing students with registration and navigation of the College’s website, My Clark State Portal, Self-Service, Virtual Bookstore, Blackboard, and other student resources.

This position is located in Springfield and is not eligible for telecommuting. The schedule is Monday through Friday, 25 hours per week for 50 weeks, between 8:00 a.m. and 5:00 p.m. Evenings and weekends may be needed.

Requirements

• High school diploma or equivalent required.
• Six months to two years of similar or related experience.
• Excellent communication skills and a collaborative approach.
• Ability to provide customer service to internal and external customers in an efficient, timely, and pleasant manner.
• Accountability, reliability, attention to detail, and ability to complete tasks accurately and on time.
• Ability to collaborate effectively and contribute to a respectful, inclusive, and supportive workplace.
• Familiarity with a variety of software and willingness to learn new technologies; proficiency in Microsoft Office applications.
• Strong organization, time-management, and task-prioritization skills.
• Ability to cultivate a supportive environment through a trauma-informed culture of care.
• Interpersonal skills involving trust, diplomacy, courtesy, tact, and personal contact; ability to motivate or influence others and foster sound relationships with outside entities.
• Ability to meet the position’s sedentary physical requirements, with occasional walking, standing, bending, carrying light items, or driving an automobile.

Responsibilities

• Onboard students to Clark State and review online systems, including Self-Service, the Virtual Bookstore, student email, Blackboard, and other student resources.
• Assist students with course scheduling using Student Planning and registration materials.
• Assist Academic Advisors with case management, including initial follow-up for all Academic Alerts.
• Partner with academic support services and cross-campus departments to promote student retention and timely program completion.
• Attend weekly and quarterly advisor meetings.
• Assist advisors with administrative tasks, including voicemail and email communication, as needed.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED