Adventure Park Recreation Maintenance Lead

Town of Frisco•Frisco, CO

1d•Onsite

About The Position

This hourly position assists in the daily operations of the Frisco Adventure Park. This position helps supervise Winter Adventure Park Attendants and Maintenance Workers in the safe operation of the tubing and ski/ride hill. The responsibilities include site set up, grooming, daily operations, lift operation and overall safety of the operation. Responsible for delivering exceptional guest service through the Yurt safety video, loading and unloading lifts for both the tubing and ski/ride hill, Rope Tow and controlling tubing lane entrance and egress. Coordinate and communicate with guest service staff to ensure seamless, safe and effective Adventure Park Operations. The Maintenance Lead will also assist with ski/ride hill operations, terrain park, special events, guest services and other Adventure Park activities. This position ensures there are always appropriate staffing levels on the tubing hill and is responsible for effectively rotating staff through the different stations and ensuring staff receive the appropriate breaks. Enforces policies and procedures.

Requirements

High School Diploma or GED
CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
Valid Colorado Driver’s License
2 years of guest service
1 year of experience working in the ski industry and/or snow tubing operations
1 year in a similar environment
Demonstrated ability to communicate effectively in English, both verbally and in writing.
Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
Ability to pass a background investigation.
Ability to travel over snow and ice in challenging weather conditions as well as working outdoors in extreme weather conditions for long periods of time up to 4 hours.
Walking up and downhill on snow and ice, lifting and carrying heavy objects, post-holing through snow, bending, shoveling, pulling.
Ability to multitask.

Nice To Haves

Microsoft Word & Excel
Valid Colorado EMT Certification or WFR Certification

Responsibilities

Assists Operations Supervisor and Operations Manager with daily operations of the Adventure Park and staff management.
Monitors and maintains snow surfaces to ensure safe and consistent tubing/ski/ride conditions.
Performs all duties and responsibilities associated with the Town of Frisco’s Maintenance Worker position.
Engages in hands-on labor, in the overall maintenance of the site including but not limited to Magic Carpet lift, Rope Tow and snow guns.
Operates machinery, trucks, UTV, snowmobile, power tools.
Responsible for maintaining a clean and safe work area which includes but is not limited to; pump house, yurt, tube storage, and maintenance facility.
Daily tasks may include; minimizing risks, building terrain features to meet the demands of the guests, preventative maintenance, cleaning, inventory recording of existing PRA infrastructure, and implementing safety precautions.
Assists Operations Supervisor and Operations Manager with training, supervising, coaching, disciplining, and evaluating staff both verbally and in writing.
Monitors tubing hill lanes for speed and safety precautions and adjust starting position or tubing clusters as necessary.
Communicates with management on corrective actions in a timely manner.
Ensure all opening and closing procedures of Frisco Adventure Park and Day Lodge are completed.
Communicate with management in a timely and professional manner verbally and in writing to resolve guest issues and ensure safety.
Provide exceptional customer service to all Adventure Park guests by giving appropriate information, and directions and conducting all transactions with a smile, eye contact, and clear communication.
Inspects Frisco Adventure Park for possible hazards and takes steps to rectify any hazards.
Communicate corrective actions in a timely manner to management.
Follow industry safety practices regarding the use of technical equipment. This includes but is not limited to, the magic carpet, snow guns, snowmobiles, snow blowers, and all other machinery.
Remains alert and vigilant to provide instructions to guests and identify possible problems requiring the immediate stoppage of the lift.
Respond to incidents or emergencies as covered in the training manual.
Report all incidents to management in a timely manner.
Maintain a high level of knowledge regarding all Adventure Park and Recreation Department programs, facilities, and services.
Act as role model regarding employee development and guest service-related initiatives.
Answer repetitive questions, scenarios, and tasks with professionalism, politeness, and courtesy.
Interact with and maintain professional attitudes and relationships with guests, co-workers, and management in a positive, professional manner at all times using appropriate language and conversations.
Inform guests of Adventure Park safety practices, operating rules, and regulations and help to enforce these rules as necessary.
Also responsible for making sure guests are prepared for changing weather conditions.
Ensure the Day Lodge facility indoors and outdoors is clean, and well-maintained; items are well stocked, displayed, and presentable to guests throughout daily operations.
Enforces and maintains all Town of Frisco, Recreation Department, and Frisco Adventure Park policies and procedures including but not limited to grooming standards and uniform policies.
Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
Enforces and utilizes on-slope communication equipment and processes to ensure appropriate communication, to ensure appropriate terrain supervision, safety response, and guest service.
Assist in all other aspects of Frisco Adventure Park operations as necessary.
If EMT Certified: Effectively performs all duties and responsibilities associated with the Town of Frisco’s Medical Responder Job Description.
This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job.
As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
Attends Town and departmental training and meetings as appropriate or assigned.
Ability to function and make good decisions in the absence of a supervisor.
Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
Performs other job duties/responsibilities as assigned by management.
Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Benefits

Limited housing opportunity for seasonal, FULL-TIME employees
SKI FREE @ Copper
Option to participate in the Summit Foundation Ski Medallion program through Employee Giving
FREE car wash
free recycling, trash, and compost pick up
free paddle sports
a free 2-hour pontoon/fishing boat rental reservation (one per employee)
free boat rentals if not rented for the final rental of the day
free tubing at the Frisco Adventure Park
free Nordic Center passes for employee and family
free Terrain Park pass
friends and family passes for tubing
Copper Mountain discounted season passes
Copper Mountain free daily lift ticket voucher program for employee and half off for dependents