Adventure Park Winter Attendant

Town of Frisco • Frisco, CO

1d • Onsite

About The Position

This hourly position is responsible for delivering outdoor tubing hill services to the Adventure Park Guests. This includes delivering exceptional guest service by conducting safety briefings, assisting guests with tube selection, loading and unloading lifts, and controlling lane entrance and egress. Tubing attendants will also assist with ski/ride operations, terrain park, special events, guest services and other Adventure Park activities. Limited housing opportunity for seasonal, FULL-TIME employees.

Requirements

• CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position. Training provided by the Town.)
• Demonstrated ability to communicate effectively in English, both verbally and in writing.
• Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
• Ability to pass a background investigation.
• 1 year of guest service experience.
• Familiar with scheduling apps, Microsoft Word, & Email.
• Valid Colorado Driver’s License.
• Tubing hill or ski area operation experience.

Nice To Haves

• High School Diploma or GED

Responsibilities

• Control tubing lane entrance by directing and assisting guests at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures.
• Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
• Utilize established safety and risk management procedures to deliver guests, friendly safety briefings, proper lift loading and unloading.
• Enforce all Adventure Park safety practices, operating rules and regulations.
• Provide exceptional guest service to all Adventure Park Guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
• Conduct oneself in a positive, professional manner at all times using appropriate language and conversations.
• Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift.
• Respond to incidents or emergencies as covered in training manual.
• Assist with traffic flow and guest service through base area functions of ticket purchase, safety briefing, and tube selection and lift loading and unloading.
• Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently.
• Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
• Inspect all tubing equipment, lanes, and lift operations looking for any problems or safety issues that may need to be addressed.
• Follow established safety practices.
• Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed
• Conduct daily, monthly, preseason, and other established equipment and terrain inspections.
• Completes logs as appropriate.
• Assist with equipment repair and maintenance.
• Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
• Responsible for opening duties including included but not limited to terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintain snow surface to provide safe lift load and unload areas.
• Responsible for closing duties including storage of tubes, taking down signs and fencing, trash removal and help with closing day lodge.
• Follow all Town of Frisco and Recreation Department policies; this includes but not limited to maintaining grooming and uniform standards.
• Interact and maintain professional attitudes and relationships with guests, co-workers and management.
• Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
• Assists with on-site special events and after school youth programs and group visits.
• Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers.
• Assists in all other aspects of Frisco Adventure Park operations as necessary; including but not limited to, terrain park, rope tow, ski/ride hill, guest service and beverage service.
• Perform other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.
• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management.
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Benefits

• SKI FREE @ Copper
• Option to participate in the Summit Foundation Ski Medallion program through Employee Giving
• FREE car wash
• free recycling, trash, and compost pick up
• free paddle sports
• a free 2-hour pontoon/fishing boat rental reservation (one per employee)
• free boat rentals if not rented for the final rental of the day
• free tubing at the Frisco Adventure Park
• free Nordic Center passes for employee and family
• free Terrain Park pass
• friends and family passes for tubing
• Copper Mountain discounted season passes
• Copper Mountain free daily lift ticket voucher program for employee and half off for dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED