Advanced Technology Sales Rep

CDW•Virtual - Illinois, IL

2d•$65,000 - $84,000

About The Position

The Advanced Technology Sales Representative (ATSR) partners with assigned Advanced Technology Account Executives and Client Executives to maximize sales productivity and provide sales and account-management support. The role builds customer relationships, learns customers’ business needs, manages daily communications, and responds to requests such as quotes and order-status updates. It also proactively shares information that may affect customers’ businesses and participates in customer and internal service and project meetings. The ATSR maintains detailed knowledge of relevant products, promotions, announcements, and OEM relationships. The role supports advanced-technology sales operations through complex order entry, deal registrations, contract pricing and reporting, pipeline reporting, SMARTnet contracts, statements of work, returns, hardware-delivery coordination, and rebate and promotion checks. The representative also provides administrative support to supported Client Executives, builds relationships across internal departments, and develops product knowledge and sales skills through training and applicable partner accreditation. The position calls for urgency and a commitment to providing an extraordinary customer experience. CDW describes its culture as collaborative and learning-oriented, and encourages curiosity, adaptability, and responsible use of evolving technology and AI.

Requirements

At least 3 years of experience as a CDW ISR, Account Manager, Account Executive, or Sales or Sales Operations Supervisor or Manager.
Excellent communication skills, attention to detail, and effective interpersonal skills.
Energetic and enthusiastic approach.
Working knowledge of Office applications and SPS.
Demonstrated ability to multitask, organize, and prioritize.
Confidence in customer interactions.
Ability to remain stationary 50% of the time while constantly operating a computer or other office productivity equipment.
Ability and willingness to travel up to 10% or as needed to other CDW locations, meetings, and client sites.
Professional, mature, team-oriented attitude.

Nice To Haves

College degree.
Prior experience selling computer hardware, software, solutions, or services.
Advanced Technology certifications, such as Cisco.
Three years of work experience in the Advanced Technology industry.
Proven ability to undertake and successfully complete special projects.

Responsibilities

Build customer relationships and learn customers’ business needs.
Manage daily customer communications and respond directly to customer requests, including order-status updates and quotes.
Proactively provide customers with pertinent information that may affect their business.
Participate in Services Kick-Off Calls, status updates, and project completion meetings involving customers and CDW resources.
Attend weekly branch office huddles, in person or by phone when remote, to build relationships with the sales team.
Maintain in-depth knowledge of relevant products, promotions, and announcements.
Interface with key Advanced Technology OEM partners.
Manage customer-specific contract pricing programs and customer contract reporting requirements.
Enter complex advanced-technology orders accurately and promptly using SPS and AS400 systems.
Submit and manage deal registrations for Advanced Technology products.
Create pipeline reports and attend monthly pipeline meetings with Client Executives and Sales Leadership.
Manage customer SMARTnet contracts.
Process statements of work.
Handle return merchandise authorizations (RMAs).
Coordinate hardware delivery scheduling.
Check for applicable rebates and promotions.
Use internal and external training opportunities to develop product knowledge and sales skills.
Complete Partner Product accreditation when applicable.
Provide basic administrative support, including expense support, for supported Client Executives.
Complete special projects upon request.
Develop effective working relationships with internal departments.
Provide an extraordinary customer experience with a high sense of urgency and willingness to go above and beyond.