Advanced Technician

Cable ONE•Rio Rancho, NM

11d

About The Position

Advanced Technicians at Cable One and its family of brands provide customer support by completing installations, repairing equipment, and troubleshooting. The role maintains service quality across Headend, HFC, fiber optic, and Home Terminal Unit systems, and supports local plant performance and customer-owned equipment. It also involves interpreting and verifying network documentation, working on aerial and underground plant, conducting serviceability surveys and facility locates, monitoring signal leakage, and training technical personnel as directed by local management. The position offers a stated career path with opportunities to grow and learn. The position requires a variable schedule and response to service interruptions during business hours, shift work, or on-call periods. Overtime, including weekends, evenings, and holidays, may be required. Applicants must hold a valid driver's license for the state of employment. Offers are contingent on background, drug screening, and reference checks. DOT-regulated hires must meet company DOT program requirements, including a road test, driving-record safety review, drug testing, DOT physical, and past-employer safety performance history.

Requirements

One-year certificate from a college or technical school, three to four years of related experience and/or training, or an equivalent combination of education and experience.
Successfully complete the Sparklight Technical Training Center Advanced Technician course within six months of accepting the position.
Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
Knowledge of rules and regulations affecting telecommunications system operations, including FCC, NEC, NESC, OSHA, DOT, and applicable local ordinances.
Valid driver's license for the state in which employed.
Ability to work a variable schedule and respond to service interruptions during business hours, shift work, or on-call periods.
Availability to work overtime, including weekends, evenings, and holidays, as required.
For DOT-regulated positions, ability to meet and maintain company DOT program requirements, including passing a road test, driving-record safety review, drug testing, DOT physical, and past-employer safety performance history.

Responsibilities

Troubleshoot and diagnose malfunctions in Headend, HFC, and fiber optic networks and Home Terminal Units.
Repair local plant performance issues and customer-owned equipment using electronic test equipment.
Read and interpret system and network design maps; verify as-built documentation, compare field findings with existing documentation, and report findings according to company processes.
Splice and/or terminate coaxial and fiber optic cables; mount aerial and underground active and passive devices; activate devices and test equipment to company, manufacturer, and design specifications.
Survey customer-requested locations to determine serviceability and create maps or drawings to help estimate costs for plant or drop extensions when locations are beyond the acceptable distance from existing plant.
Perform underground facility locates using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
Perform construction maintenance, including splicing aerial or underground coaxial and fiber optic cables, restoring plant to system specifications, splicing and activating new coaxial plant, repairing or replacing damaged plant, and inspecting, repairing, or replacing power supplies.
Monitor plant for ingress and egress; conduct signal leakage ride-outs and track and repair signal leakage as needed.
Train system technical personnel as directed by local system management.
Respond to service interruptions during regular business hours, shift work, or on-call periods, and work overtime as required.

Benefits

Medical, dental, and vision plans beginning on the first day of employment.
Life insurance for the associate, spouse, and children.
Paid time off, including vacation, holidays, and personal/sick days.
401(k) with a 100% company match, beginning the first day of service and matching up to 5% of eligible compensation.
Group legal plan with identity theft protection.
Tuition reimbursement up to $5,250 in the first year.
Up to $75 per month toward cable and internet services.
Annual community support for organizations across the United States.
Associate recognition and awards programs.
Advancement opportunities.
Collaborative work environment.