Advanced Services Engineer 1

Oracle • Shelton, WA

5h

About The Position

The Advanced Services Engineer 1 learns to support Oracle customers and technical service delivery under supervision. The role develops foundational knowledge of Oracle technologies, products, services, best practices, and industry trends. It completes assigned development tasks that contribute to solution optimization and efficiency, such as automation and streamlined processes.

The engineer learns to handle basic reactive technical assistance in a chosen specialty, assist with software installation and configuration, and contribute to customer deliverables and documentation. With supervision, the role investigates problems and prepares documented technical solutions customers can implement, test, and maintain. It also supports customer relationships, participates in customer meetings and design reviews, and learns to identify customer needs, service opportunities, and ways to communicate the value of solutions.

The position works collaboratively with team members, follows direction to prioritize tasks and meet project timelines, escalates issues to senior colleagues, and develops skills through training, feedback, and ongoing learning.

Responsibilities

• Consult technical documentation and learn to provide customer guidance under supervision.
• Develop foundational knowledge of Oracle technologies, products, services, best practices, and relevant industry trends.
• Complete assigned development tasks that support optimization and efficiency efforts, such as automation and streamlined processes.
• Learn to handle basic reactive remote or onsite technical assistance requests in a chosen technical specialty.
• Assist customers with basic software installation and configuration under supervision.
• Review and apply post-project lessons learned to refine technology implementation and project approaches.
• Support customer relationships by addressing technical needs and assisting with solution delivery.
• Learn product features, upgrades, and patches to educate customers about technology stability, maintainability, upgradeability, and performance.
• Attend customer meetings as needed to help senior colleagues gather technical input.
• Reference and contribute to customer deliverables and documentation that help customers implement solutions.
• Perform problem analysis and investigation and document technical solutions for customers to implement, test, and maintain.
• Attend solution design reviews with senior engineers and learn about design trends and tools.
• Learn how customer feedback and product alignment inform services and customer engagement.
• Use customer insights to learn to identify new service offerings and engagement methods.
• Learn to identify opportunities for additional services by aligning Oracle capabilities with customer requirements.
• Learn to deliver presentations and observe client consultations to build understanding of solutions.
• Develop technical knowledge of value propositions and their customer impact, and observe discussions about contracts under threat.
• Collaborate with team members, build understanding of stakeholder and customer needs, and contribute to shared objectives.
• Identify ideas to improve the efficiency and effectiveness of processes, protocols, and workflows with guidance.
• Complete assigned tasks and monitor timelines or budgets to support timely delivery in accordance with project requirements.
• Follow direction to prioritize work and adjust to changes in resources or timelines.
• Follow standard procedures to identify and escalate issues to senior team members, and collect and review basic information to troubleshoot common errors.
• Build knowledge and skills aligned with industry trends and best practices, incorporate feedback, and participate in training.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance for employees, spouses, and children
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off, including vacation benefits subject to eligibility and accrual rules
• 11 paid holidays
• Paid sick leave
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal benefits
• Voluntary auto, homeowner, and pet insurance
• May be eligible for equity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed