Advanced Services Engineer 1

Oracle•Shelton, WA

12d

About The Position

The Advanced Services Engineer 1 learns to provide technical assistance and support Oracle customers under supervision and with guidance from senior colleagues. The role develops foundational knowledge of Oracle technologies, products, services, best practices, and relevant industry trends. It contributes to customer solution delivery, technical analysis and documentation, installations and configurations, and process improvement efforts while completing assigned tasks and learning from feedback and training. The engineer supports customer relationships and operational goals, participates in customer meetings and solution design reviews, and learns how customer insights inform service offerings, engagement methods, and sales opportunities. The role follows standard procedures, escalates issues to senior team members, and monitors timelines or budgets to complete assigned work in line with project requirements.

Responsibilities

Consult written technical documentation and, under supervision, provide guidance to customers.
Develop foundational understanding of Oracle technologies, products, services, best practices, and relevant industry trends and advancements.
Complete assigned development tasks supporting optimization and efficiency efforts, such as automation, streamlined processes, or elimination of redundant effort.
Learn to take ownership of basic reactive remote or onsite technical assistance requests in a chosen technical specialty, as suggested by senior colleagues.
Assist customers with basic software product installations and configurations under supervision.
Review and apply post-project lessons learned to refine technology implementation or project approaches.
Support customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with guidance.
Learn product features, upgrades, and patches to educate customers on best practices for stability, maintainability, upgradeability, and performance.
Attend customer meetings as needed to support senior colleagues in gathering technical input.
Reference and contribute to customer deliverables and documentation to help customers implement solutions.
Perform problem analysis and investigation and, with supervision, document technical solutions for customers to implement, test, and maintain.
Attend solution design reviews with senior engineers and learn about design trends and existing tools to support solution quality and relevance.
Observe how customer feedback and product alignment inform services and customer engagement; learn to use customer insights to identify service offerings and engagement methods.
Learn to identify opportunities to sell additional services by aligning Oracle capabilities with evolving customer requirements.
Learn to deliver presentations and observe client consultations to build understanding of solutions.
Develop technical knowledge of value propositions and customer impact, and observe discussions about contracts under threat.
Collaborate with team members to understand expectations and contribute to shared objectives; build an understanding of business, stakeholder, and customer needs to provide support with guidance.
Begin identifying ideas to improve the efficiency and effectiveness of processes, protocols, and workflows, with guidance.
Complete assigned tasks and monitor timelines and/or budgets to support timely completion in accordance with project requirements; follow direction to prioritize work and adjust to changes in resources or timelines.
Follow standard procedures to identify and escalate issues to senior team members; collect and review basic information to troubleshoot common errors.
Build knowledge and learn skills aligned with industry trends and best practices; incorporate feedback and participate in training to improve skills.