Advanced Services Business Analyst
About The Position
The Advanced Services Business Analyst supports ongoing financial operations and equipment management activities for Toyota customer programs. Working with Account Management, Customer Care, dealers, customers, and internal partners, this role maintains accurate equipment information, supports effective financial processes, and contributes to a positive and consistent customer experience. The position manages operational activities supporting downstream asset management and billing, monitors performance metrics, helps resolve dealer and customer issues, and identifies opportunities to improve reporting and processes. It balances analytical and operational work with relationship-building and customer support, while requiring independent ownership of responsibilities. The position follows a hybrid schedule: in person Monday through Wednesday at the Greene, New York office and remote Thursday and Friday. Typical hours are first shift. The advertised salary range is $65,440–$76,000 per year, depending on the selected candidate’s education and experience.
Requirements
- Bachelor’s degree or 8+ years of relevant professional experience in lieu of the degree requirement.
- 4+ years of relevant professional experience.
- Demonstrated ability to independently manage responsibilities, priorities, and deadlines.
- Strong analytical and problem-solving skills, with attention to accuracy and quality.
- Strong written and verbal communication skills and the ability to work effectively across teams.
- Ability to build productive relationships with internal stakeholders, customers, dealers, and external partners.
Nice To Haves
- Experience supporting financial operations, billing, asset management, equipment management, or related business processes.
- Experience working directly with customers, dealers, or other external business partners.
- Experience tracking, analyzing, or reporting operational KPIs.
- Experience identifying and implementing process improvements.
- Experience supporting reporting or automation initiatives.
- Experience training or providing process guidance to customers, dealers, or internal stakeholders.
- Continuous improvement or Kaizen experience.
- Ability to translate business priorities into practical, executable actions.
Responsibilities
- Load, maintain, and manage equipment records that support downstream asset management and billing activities.
- Track and maintain internal and external performance indicators to identify trends and support operational performance.
- Partner with Account Management, Customer Care, and other Financial Operations teams to support customer needs and business priorities.
- Communicate with dealers and customers to support operational strategies and initiatives.
- Serve as a liaison between dealers and customers to support issue and dispute resolution.
- Train dealers on financial operations and equipment management processes to improve quality, consistency, and efficiency.
- Provide financial operations and equipment management insights during customer business reviews.
- Maintain controls supporting data quality, financial accuracy, and a positive customer experience.
- Support reporting and automation initiatives intended to increase efficiency and improve operational effectiveness.
- Identify and implement process improvements and support a culture of Kaizen and continuous improvement.
- Support customer service activities that contribute to team, department, and organizational goals.
- Independently manage daily responsibilities and priorities while maintaining fiduciary accountability.
Benefits
- Competitive salary.
- Generous paid time off and 13 paid holidays.
- Affordable medical plans.
- No-cost dental and vision options.
- 100% 401(k) match up to 6%.
- Company-paid life insurance, short-term disability, and long-term disability.
- Tuition Assistance Program.
- Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance.
- Recognition and Kaizen (continuous improvement) reward programs.
- Opportunities for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
