Advanced Services Business Analyst

Toyota Industries • Greene, NY

1d • Hybrid

About The Position

Toyota Material Handling North America is seeking a detail-oriented, customer-focused Advanced Services Business Analyst for its Advanced Services & Digital Solutions team. The role supports financial operations and equipment management for customer programs, working with Account Management, Customer Care, dealers, customers, and internal partners. It manages operational activities that support asset management and billing, monitors performance metrics, helps resolve issues, and identifies opportunities to improve reporting and processes. The position balances analytical and operational work with relationship-building and customer support, and requires independently taking ownership of responsibilities.

The position follows a hybrid schedule: in person Monday through Wednesday at the Greene, New York office and remote Thursday and Friday, during typical first-shift hours. The stated salary range is $65,440–$76,000 per year, depending on the selected candidate’s education and experience.

Requirements

• Bachelor’s degree, or at least 8 years of relevant professional experience in lieu of the degree requirement.
• At least 4 years of relevant professional experience.
• Ability to independently manage responsibilities, priorities, and deadlines.
• Strong analytical and problem-solving skills, with attention to accuracy and quality.
• Strong written and verbal communication skills and ability to work effectively across teams.
• Ability to build productive relationships with internal stakeholders, customers, dealers, and external partners.

Nice To Haves

• Experience supporting financial operations, billing, asset management, equipment management, or related business processes.
• Experience working directly with customers, dealers, or other external business partners.
• Experience tracking, analyzing, or reporting operational KPIs.
• Experience identifying and implementing process improvements.
• Experience supporting reporting or automation initiatives.
• Experience training or providing process guidance to customers, dealers, or internal stakeholders.
• Continuous improvement or Kaizen experience.
• Ability to translate business priorities into practical, executable actions.

Responsibilities

• Load, maintain, and manage equipment records supporting downstream asset management and billing.
• Track and maintain internal and external performance indicators to identify trends and support operational performance.
• Partner with Account Management, Customer Care, and Financial Operations teams to support customer needs and business priorities.
• Communicate with dealers and customers to support operational strategies and initiatives.
• Serve as a liaison between dealers and customers to help resolve issues and disputes.
• Train dealers on financial operations and equipment management processes.
• Provide financial operations and equipment management insights during customer business reviews.
• Maintain controls supporting data quality, financial accuracy, and a positive customer experience.
• Support reporting and automation initiatives to improve efficiency and operational effectiveness.
• Identify and implement process improvements and support a culture of Kaizen and continuous improvement.
• Support customer service activities that contribute to team, department, and organizational goals.
• Independently manage daily responsibilities and priorities while maintaining fiduciary accountability.

Benefits

• Paid time off and 13 paid holidays.
• Medical plans and no-cost dental and vision options.
• 100% 401(k) match up to 6%.
• Company-paid life insurance, short-term disability, and long-term disability.
• Tuition assistance program.
• Employee Assistance Program with access to mental health care, legal support, and financial guidance.
• Recognition and Kaizen reward programs.
• Opportunities for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level