AFS Service Supervisor

Silco Fire & Security • Louisville, KY

9h

About The Position

The Advanced Fire Systems Service Supervisor leads the Louisville team of fire protection technicians responsible for inspecting, testing, maintaining and repairing sprinkler, fire alarm and suppression systems. The supervisor schedules and dispatches daily work, provides hands-on technical support in the field, verifies the quality and completeness of each job, and helps ensure customers’ systems remain safe, reliable and code-compliant. The role serves as a senior point of contact for customers and develops technicians through coaching and training.

Requirements

• Experience overseeing inspection, testing, maintenance and repair of fire protection systems.
• Strong leadership and team management skills.
• Working knowledge of fire protection systems and applicable codes and regulations.
• Ability to read and interpret blueprints, technical manuals, inspection reports and system documentation.
• Strong troubleshooting, communication and customer service skills, with the ability to prioritize and manage schedules in a fast-paced field environment.
• Proficiency with inspection, service and maintenance software.
• High school diploma or GED.
• Valid driver’s license and ability to travel to customer sites and branches.

Nice To Haves

• Prior supervisory or field leadership experience in the fire protection industry.
• Hands-on experience with sprinkler, fire alarm and suppression systems.
• Knowledge of NFPA standards (NFPA 25, 72, 17/17A) and applicable code requirements.
• Experience training, coaching or developing field technicians.
• NICET certification or other fire protection licenses or certifications.

Responsibilities

• Lead, coach and develop fire protection technicians; hold regular team meetings to review performance, share updates and reinforce safety and company procedures.
• Schedule and assign daily inspections, maintenance, repairs and service calls, coordinating with customers and internal teams on scheduling and follow-up work.
• Oversee inspection, testing, maintenance and repair of sprinkler, fire alarm and suppression systems to ensure work is accurate, efficient and timely.
• Conduct field inspections to verify the quality, accuracy and completeness of technicians’ work.
• Provide technical guidance during service calls and troubleshooting, and assist with diagnosing and resolving complex system issues.
• Ensure team compliance with company policies, safety expectations, and applicable local, state and federal codes and regulations.
• Serve as a senior customer contact and promptly and professionally resolve concerns and service issues.
• Ensure inspection reports, service documentation, deficiency records and compliance paperwork are complete and accurate; prepare and submit compliance reports as needed.
• Develop and deliver training for new and existing technicians on safety, inspection techniques, troubleshooting, documentation and regulatory updates.
• Stay current with fire protection technologies, NFPA standards, code requirements and industry best practices.

Benefits

• Medical, dental and vision insurance; accident and illness insurance; Flexible Spending Account (FSA).
• Company-paid short-term disability and life insurance.
• 401(k) with company match.
• Paid holidays and generous paid time off.
• Tuition reimbursement and company-paid training and certifications.
• Up to 8 paid volunteer hours per year, plus dollar-for-dollar matching of charitable gifts.
• Company events and recognition programs that celebrate success.
• Unlimited access to training at the James A. Fraser Training Center in Columbus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED