Advanced Field Service Engineer

Honeywell Aerospace•Phoenix, AZ

1d•Remote

About The Position

As an Advanced Field Service Engineer at Honeywell Aerospace, you will serve as a trusted technical expert supporting Business General Aviation and Airline customers across the Americas. This customer-facing role provides high-impact avionics support remotely and on-site to help keep aircraft operational, safe, and efficient, including support for flight operations and Aircraft on Ground (AOG) recovery. The position is described as remote and requires travel to customer sites up to 25%.

Requirements

At least 7 years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft.
At least 5 years of customer-facing experience in technical support or field service.
High school diploma or equivalent.
Must be a U.S. person: a U.S. citizen, U.S. permanent resident, or person with protected status in the U.S. under asylum or refugee status.

Nice To Haves

Bachelor’s degree in Engineering or a related technical field.
Experience supporting Business Aviation and/or Airline operations.
FAA Airframe & Powerplant (A&P) license or equivalent.
Knowledge of aircraft maintenance and flight operations.
Experience with SATCOM and aircraft connectivity systems.
Familiarity with Salesforce (SFDC), Teamcenter, and NICE InContact.
Background in Lean Six Sigma or continuous improvement methodologies.
Strong expertise across avionics systems, installation, maintenance, and troubleshooting.
Ability to operate independently in high-pressure, time-critical environments.
Excellent communication and stakeholder management skills.
Proven ability to manage multiple priorities and drive issues to resolution.

Responsibilities

Serve as the primary technical point of contact for assigned BGA and/or Airline customers.
Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems.
Provide remote support by phone and email, and on-site field service as needed.
Support AOG events and critical operational disruptions with urgency and precision.
Diagnose issues involving Flight Management Systems (FMS), autopilot and displays, EGPWS, TCAS, radar, radios, SATCOM (L-Band and KA-Band), connectivity systems, and integrated avionics platforms including Primus EPIC and Primus APEX.
Lead issue resolution from identification through closure, including documentation in SFDC.
Escalate and coordinate complex technical issues across engineering and support teams.
Build long-term customer relationships through regular engagement and on-site visits.
Contribute to knowledge sharing, continuous improvement, and best practices across the global support network.
Participate in customer reviews, technical forums, and cross-functional project teams.
Travel to customer sites up to 25%.