Advanced Field Service Engineer

Honeywell Aerospace•Phoenix, AZ

18h•$88,000 - $110,000•Remote

About The Position

The Advanced Field Service Engineer at Honeywell Aerospace is a customer-facing technical expert supporting Business General Aviation (BGA) and Airline customers across the Americas. The role delivers remote and on-site avionics support to help keep aircraft operational, safe, and efficient, and contributes to flight operations, Aircraft on Ground (AOG) recovery, and customer satisfaction. The engineer serves as the primary technical contact for assigned customers, troubleshoots complex avionics and mechanical issues across Honeywell systems, and leads issue resolution from identification through closure. Support includes systems such as Flight Management Systems, autopilot and displays, EGPWS, TCAS, radar, radios, SATCOM and connectivity systems, and integrated avionics platforms including Primus EPIC and Primus APEX. The role also involves coordinating escalations, documenting cases in SFDC, building customer relationships, contributing to knowledge sharing and continuous improvement, and participating in customer reviews and cross-functional forums. Travel to customer sites may be up to 25%. The position is remote. The stated annual base salary range for candidates in WA, CA, CO, CT, HI, DC, NY, MN, NJ, MA, and IL is $88,000–$110,000. Candidates must be a U.S. person under applicable export control rules. The application period is estimated to be 40 days from the posting date of September 14, 2026, subject to change based on business needs and candidate availability.

Requirements

At least 7 years of hands-on experience troubleshooting avionics and/or mechanical systems on business, commercial, or military aircraft.
At least 5 years of customer-facing experience in technical support or field service.
High school diploma or equivalent.
Must be a U.S. person as defined by U.S. export control laws and regulations: a U.S. citizen, U.S. permanent resident, or person with protected status in the U.S. under asylum or refugee status.

Nice To Haves

Bachelor’s degree in Engineering or a related technical field.
Experience supporting Business Aviation and/or Airline operations.
FAA Airframe & Powerplant (A&P) license or equivalent.
Knowledge of aircraft maintenance and flight operations.
Experience with SATCOM and aircraft connectivity systems.
Familiarity with Salesforce (SFDC), Teamcenter, and NICE InContact.
Background in Lean Six Sigma or continuous improvement methodologies.
Strong expertise across avionics systems, installation, maintenance, and troubleshooting.
Ability to operate independently in high-pressure, time-critical environments.
Excellent communication and stakeholder management skills.
Proven ability to manage multiple priorities and drive issues to resolution.

Responsibilities

Serve as the primary technical point of contact for assigned BGA and/or Airline customers.
Troubleshoot and resolve complex avionics and mechanical issues across Honeywell systems.
Provide remote support by phone or email and on-site field service as needed.
Support AOG events and critical operational disruptions with urgency and precision.
Diagnose issues involving FMS, autopilot and displays, EGPWS, TCAS, radar, radios, SATCOM, connectivity systems, and integrated avionics platforms such as Primus EPIC and Primus APEX.
Lead issue resolution from identification through closure, including documentation in SFDC.
Escalate and coordinate complex technical issues across engineering and support teams.
Build long-term customer relationships through regular engagement and on-site visits.
Contribute to knowledge sharing, continuous improvement, and best practices across the global support network.
Participate in customer reviews, technical forums, and cross-functional project teams.
Travel to customer sites up to 25%.