Tech - L2 Server Repair Dept. III (Advance Diagnostician) Mon - Thur (3:30pm - 2:00am)

SMS INFOCOMM CORPORATION•Grapevine, TX

4d•$22 - $22•Onsite

About The Position

The Advanced Diagnostician will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role involves a significant focus on technical diagnostics and repair, with a smaller component dedicated to team building and maintaining a positive work environment. The position requires collaboration with various internal teams and a strong understanding of server architecture and repair processes.

Requirements

Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to trouble shoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Increased understanding of testing and error codes
Brings knowledge to enhance trouble shooting and diagnosis of failures
Understands end to end flow of server repair process
Know Linux commands and able to use terminal
High Level of knowledge of server diagnostics
High school diploma or equivalent technical experience
Certifications in Server support and architecture desired
Experience troubleshooting and diagnosing servers
Experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
Experience with replacing parts on servers
Experience with server configuration
Good written and verbal skills; needs to document errors and repairs
Must be able to identify and resolve problems in a timely manner.

Nice To Haves

Prefer to have worked in a PC or server type of environment

Responsibilities

Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with QC, whole unit repair, and inspections personnel
Provide back up for QC, inspection, whole unit repair, and motherboard testing
Maintain parts consumption
Act as a communication link between engineering and operations
Other duties as assigned by leadership
Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, engineering, etc.
Follow process for system and parts management