Team Lead - Server Repair Dept. III Thu - Sun (3:30pm - 2:00am)

SMS INFOCOMM CORPORATION•Grapevine, TX

4d•$25 - $25•Onsite

About The Position

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair. This role also involves team building and leadership, maintaining a positive work environment, and collaborating with various internal and external teams. The ideal candidate will have a strong understanding of server architecture, diagnostics, networking, and Linux commands, with a motivation to solve problems and enhance troubleshooting processes.

Requirements

High school diploma or equivalent technical experience
Certifications in Server support and architecture desired
Experience troubleshooting and diagnosing servers
Experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
Experience with replacing parts on servers
Experience with server configuration
Good written and verbal skills needs to documents errors and repairs
Prefer to have worked in a PC or server type of environment
Must be able to identify and resolve problems in a timely manner
Know basic server architecture
Know how to assemble components to make server functional
Run and understand testing diagnostics
Understand basic networking architecture
Understand basic error codes
Able to trouble shoot common server errors and issues
Motivated to solve problems
Interested in constantly learning about servers and networking
Increased understanding of testing and error codes
Brings knowledge to enhance trouble shooting and diagnosis of failures
Understands end to end flow of server repair process
Know Linux commands and able to use terminal
Offers insights on process improvement
Understands MB repair process
Shows determination to achieve excellent results
Committed to Process Improvement
Demands top performance
Inspires commitment

Nice To Haves

Prefer if can read schematics
Provides feedback and collaborates with MB repair team

Responsibilities

Inspect, test, and diagnose servers
Replace parts as needed
Conduct and analyze server stress tests
Document all symptoms, test results, and parts replaced in shop floor tool
Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
Provide back up for QC, inspection, whole unit repair, and motherboard testing
Maintain parts consumption
Maintain and nurture positive work environment
Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
Follow process for system and parts management
Other duties as assigned by leadership