Advanced Car Detailer

Rivian•New York, NY

About The Position

As an Advanced Cosmetic Enhancement Specialist, you will combine technical expertise and creativity to deliver automotive detailing solutions that meet Rivian’s standards. The role requires energy, initiative, independent judgment, cross-team collaboration, and the ability to complete tasks within compressed timelines. Work includes detailing vehicles in a mobile environment away from a service center, maintaining vehicle condition and charge levels, and providing strong customer service.

Requirements

Prior detail or car wash experience; 2–4 years is recommended.
Must be at least 21 years old and authorized to work in the United States.
Valid in-state driver’s license and clean driving record.
Ability to communicate, read, and comprehend English for job-related instructions and information.
Willingness to learn and perform a wide range of assigned tasks.
Willingness to learn and adapt to new technologies and industry advancements.
Excellent manual dexterity and patience in high-stress, high-volume situations.
Attention to detail and strong customer service, communication, and interpersonal skills.
Ability to stand or walk for extended hours.
Ability to lift and carry at least 50 pounds.
Self-motivated and able to work with little or no supervision.
Must be able to work flexible hours, including nights, weekends, and possible holidays.
Ability to travel for support as needed, around 25% of the time.

Nice To Haves

High school diploma or equivalent recommended but not required.
Certifications or authorized installer credentials recommended but not required.
Sales or customer service experience recommended but not required.

Responsibilities

Follow and promote Rivian’s standards for safety, cleanliness, and organization in work areas.
Perform post-service detail inspections for quality control.
Clean vehicle interiors and exteriors according to standard operating procedures, using chemicals and products as appropriate.
Use special-purpose cleaners or clay bars to remove materials that do not respond to normal cleaning procedures, following product manufacturer recommendations.
Apply compounds, polishes, waxes, and sealants, and wipe or buff surfaces by hand or machine.
Perform color or wet sanding on exterior surfaces, install ceramic coating, and complete paint touch-ups or corrections as needed.
Install, trim, and repair paint protection film.
Open, document, and close work order lines in Rivian’s proprietary system.
Attend meetings, provide updates, and communicate with the detailing organization and cross-functional partners.
Build customer relationships through effective communication and by meeting customer needs and expectations.
Track services performed and monitor vehicle charge levels and overall condition.
Maintain inventory of materials and supplies.
Move, park, and deliver vehicles.
Use appropriate personal protective equipment when handling products, in accordance with SDS and EHS requirements.
Operate buffers, polishers, steamers, hoses, vacuums, and other equipment safely.
Perform detailing tasks in a mobile environment away from the service center.