Advanced Application Engineer

Honeywell•United States,

2d•$117,000 - $168,000•Remote

About The Position

The Advanced Application Engineer delivers customer satisfaction through technical support, communication, and resolution of customer cases for Honeywell Process Solutions (HPS) System and Infrastructure products. The engineer works as part of a global team supporting a defined set of products and technologies, collaborating with colleagues worldwide to resolve technical problems. The role is remote, though travel to customer locations may be required for critical site investigations. The position provides remote support and services, manages customer inquiries in accordance with service-level agreements, and maintains thorough case documentation and follow-up. The engineer keeps current with the broad HPS portfolio while maintaining expert knowledge of the Experion PKS Client/Servers product line. The role also supports Honeywell affiliates and works directly with developers, regional stakeholders, and global Technical Assistance Center colleagues. Support may be provided through a follow-the-sun model or after-hours emergency support.

Requirements

Engineering degree in electronics, Chemical, instrumentation, or process technologies.
At least 6 years of experience with the TPS and TPN product family and related architecture, including Honeywell TDC-3000/TDC-2000.
Must be a U.S. Person (U.S. citizen, U.S. permanent resident, or have protected status under asylum or refugee status) or have the ability to obtain export authorization.

Nice To Haves

At least 6 years of experience with Honeywell process control systems, with troubleshooting experience in LCN/ELCN, UCN/EUCN, HG/EHG/EPLCG, AM/EAM, APP/EAPP, ESVT, US/GUS/EST, PM/APM/HPM, EHPM/EHPMx/C300PM, NIM/ENIM/ENB, EHB, UEA, HM/ELCN HM, and TCMI.

Responsibilities

Deliver effective remote support and services.
Execute GTAC and other standard audit checklists.
Report to regional stakeholders.
Proactively manage and accurately respond to customer questions, issues, and input within Service Level Agreement timing.
Comply with GSM processes for documentation and customer communication.
Maintain strong case documentation and follow up to ensure technical recommendations resolve customer issues.
Efficiently and accurately respond to high volumes of customer inquiries, meeting or exceeding published response and resolution SLAs.
Maintain timely, proactive communication and provide frequent, informative customer updates.
Support Honeywell affiliates by participating in customer meetings.
Stay technically current with the HPS product and systems portfolio and maintain expert knowledge of the Experion PKS Client/Servers product line.
Share knowledge and findings with team members through periodic creation of knowledge articles.
Provide support through the Global TAC follow-the-sun approach or After-Hours Emergency Support.
Work and communicate directly with Honeywell Developers to resolve customer issues.
Detect and report product defects in the products supported within the engineer's discipline.
Visit customer locations when required for critical site investigations.