Adult Specialty Targeted Case Manager

Seven Counties Services•Louisville, KY

About The Position

The Adult Specialty Targeted Case Manager assesses adult clients’ needs, helps develop and coordinate service plans, and supports clients in accessing services. The role monitors client progress, maintains case records, consults with service providers, communicates with a supervisor about case-management matters, provides psychosocial education, and assists during crises. The position may also serve as Primary Case Coordinator, with assignment volume and complexity based on the incumbent’s skill and autonomy. A bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or a related field approved by Medicaid or required by the applicable funding source is required. The employee must complete the state-required case-management/service-coordination course within six months of employment. Adult Division experience requires at least one year of full-time post-bachelor’s experience working directly with adults or the ACT population in a human-services setting; applicants with a relevant master’s degree may qualify with no experience. The role requires reliable transportation for frequent travel. Physical demands include lifting up to 20 pounds, frequent lifting or carrying of items up to 10 pounds, or significant periods of walking or standing. The position includes frequent exposure to the threat of bodily harm from clients or families and may involve exposure to blood, bodily fluids, or tissue. It may include 24-hour on-call responsibilities.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or a related field approved by Medicaid or required by the applicable funding source.
Complete the state-required case-management/service-coordination course within six months of employment.
Adult Division: At least one year of full-time post-bachelor’s employment experience working directly with adults or the ACT population, with direct daily contact, in a human-services setting; no experience is required for candidates with a relevant master’s degree.
Reliable transportation for frequent travel.

Responsibilities

Conduct and document comprehensive assessments of clients and/or their needs.
Participate in developing client service plans consistent with assessments.
Arrange for needed services identified through assessments.
Help clients access needed services through referrals or linkages.
Monitor client progress by making referrals, tracking appointments, following up on services, and periodically reassessing changing needs.
Advocate on behalf of clients, including helping expedite entitlement payments and encouraging clients or family members to advocate for themselves.
Prepare and maintain case records documenting contacts, needed services, reports, and client progress in accordance with SCS and regulatory standards.
Consult with service providers and other collateral contacts about client status and progress.
Communicate with the supervisor about case-management issues, resourcing, service collaboration, and development of new resources.
Provide psychosocial education to clients and/or family members about the client’s illness, physical condition, or social situation.
Provide crisis assistance, including intervention, emergency referrals, and coordination of other needed emergency services.
May serve as Primary Case Coordinator, with assignment volume and complexity depending on skill and autonomy.