Adult Services Clinician/Case Manager

Sound•Redmond, WA

9d•$31 - $32•Onsite

About The Position

SOUND Behavioral Health is seeking an Adult Services Clinician for their Redmond clinic. This role offers a supportive work environment, abundant supervision, and opportunities for professional growth. The clinician will assist clients in understanding their behaviors, teach them to change responses to unfavorable situations, and help them develop healthier coping mechanisms. This is a case management-focused position that emphasizes compassion, patience, and understanding. The organization advocates for Diversity, Equity, Justice, and Inclusion for its team and clients.

Requirements

Bachelor's degree in social work, psychology, or a counseling-related field.
Minimum of one year of clinical experience as a clinician or case manager.
Demonstrated skills in clinical assessment and treatment plans.
Excellent judgment, effective communication, and strong collaboration skills.
Understanding of the principles of individual therapy, group therapy, and/or case management approach to providing services.
Strong working knowledge of the physical and/or behavioral health and support resources of King County.
Familiarity with state and local health delivery systems, including knowledge of various funding principles and clinical services mandates.
Understanding of recovery concepts in behavioral health and the ability to synthesize and apply them.
Ability to learn new tasks and skills quickly.
Ability to manage and prioritize multiple tasks while simultaneously managing crises.
Capacity to appreciate and work well with a complex and diverse population.
Must obtain and maintain a Washington State Agency Affiliated Counselor (AAC) credential through the Washington Department of Health.
Must pass a criminal background check.
Communicate effectively with clients, colleagues, and community partners in person, by telephone, and through virtual platforms.
Hear and understand conversations in person and over the phone in office and community settings.
Read and interpret written materials, clinical documentation, policies, and electronic health records.
Observe and assess client behavior, emotional state, and environmental safety cues during clinical interactions.
Use visual acuity to review documentation, reports, and electronic systems.
Sit for extended periods while completing documentation, virtual meetings, and computer-based work.
Frequently use hands and fingers to operate a computer keyboard, phone, and other office equipment.
Occasionally stand, walk, bend, or reach while interacting with clients or retrieving files or materials.
Travel within the community as required to meet with clients, attend meetings, or conduct outreach.
Lift or move items such as files, laptops, or office materials (typically up to 10–20 pounds).
Maintain the ability to engage clients in both office and community-based environments.
Maintain concentration and attention to detail while documenting clinical services and reviewing records.
Analyze complex client situations and apply clinical judgment in accordance with professional standards and organizational policies.
Manage multiple tasks, deadlines, and priorities in a fast-paced clinical environment.
Demonstrate emotional regulation and professionalism when working with individuals experiencing behavioral health crises or distress.
Exercise sound decision-making and problem-solving skills in both routine and urgent situations.
Maintain confidentiality and adhere to ethical, legal, and regulatory requirements including HIPAA.
Adapt to changing client needs, program requirements, and organizational priorities.

Responsibilities

Provides a range of intensive outpatient services to the adult population, including intensive case management with outreach and engagement services.
Develops and implements time-limited or longer-term interventions as part of an outcome-oriented treatment plan within a managed care framework.
Participates actively in the treatment planning and review process, including documenting clinical services.
Collaborates with primary care physicians, DSHS programs, inpatient facilities, mental health residential facilities, and other adult servicing agencies to develop comprehensive treatment plans for clients with significant behavioral health problems.
Coordinates and consults with other service providers and community resources, and makes referrals to meet client needs.
Provides direct services and/or referrals for clients.
Develops treatment plans and maintains accurate and timely clinical records.
Performs outreaches and services to community locations to engage clients in care.
Meets service intensity expectations according to County and State standards.
Prepares necessary reports, summaries, and progress notes, and incorporates them into clinical records.
Performs consultations and liaison duties with other agencies and resources on behalf of the client.
Assists clients in remaining stable in the community to reduce the use of hospitals or involuntary treatment services.
Monitors medication regimes and treatment compliance.
Monitors utilization of services and the success of outcome measures.
Participates in team member meetings, consultations, case presentations, and in-service training.
Participates in ongoing program development and assessment.
Performs other duties as assigned.
Develops and maintains collaborative working relationships across departments, engaging with clients, team members, management, and leadership in a manner that values diverse perspectives and lived experiences.
Contributes to a respectful and inclusive work environment by practicing cultural humility, promoting equity in services and decision-making, and supporting efforts that foster a sense of belonging for all.