Adult Services Clinician/Case Manager

Sound•Redmond, WA

7d•Onsite

About The Position

SOUND Behavioral Health is growing and hiring an Adult Services Clinician at their Redmond clinic. The role offers a supportive working environment, abundant supervision, and opportunities for professional growth. The clinician will help clients understand their behaviors, teach them how to change their responses to unfavorable situations, and assist them in developing healthier coping mechanisms. This is a case management-focused position that requires compassion, patience, and understanding. The company advocates for Diversity, Equity, Justice, and Inclusion.

Requirements

Bachelor's degree in social work, psychology, or a counseling-related field.
A minimum of one year of clinical experience as a clinician or case manager.
Demonstrated skills in clinical assessment and treatment plans.
Excellent judgment, effective communication, and strong collaboration skills.
Understanding of the principles of individual therapy, group therapy, and/or case management approach to providing services.
Strong working knowledge of the physical and/or behavioral health and support resources of King County.
Familiarity with state and local health delivery systems, including knowledge of various funding principles and clinical services mandates.
Understanding of recovery concepts in behavioral health and the ability to synthesize and apply them.
Ability to learn new tasks and skills quickly.
Ability to manage and prioritize multiple tasks, while simultaneously managing crises.
Capacity to appreciate and work well with a complex and diverse population.
Must obtain and maintain a Washington State Agency Affiliated Counselor (AAC) credential through the Washington Department of Health as required under RCW 18.19 – Counselors.
Must pass a criminal background check.
Communicate effectively with clients, colleagues, and community partners in person, by telephone, and through virtual platforms.
Hear and understand conversations in person and over the phone in office and community settings.
Read and interpret written materials, clinical documentation, policies, and electronic health records.
Observe and assess client behavior, emotional state, and environmental safety cues during clinical interactions.
Use visual acuity to review documentation, reports, and electronic systems.
Sit for extended periods while completing documentation, virtual meetings, and computer-based work.
Frequently use hands and fingers to operate a computer keyboard, phone, and other office equipment.
Occasionally stand, walk, bend, or reach while interacting with clients or retrieving files or materials.
Travel within the community as required to meet with clients, attend meetings, or conduct outreach.
Lift or move items such as files, laptops, or office materials (typically up to 10–20 pounds).
Maintain the ability to engage clients in both office and community-based environments.
Maintain concentration and attention to detail while documenting clinical services and reviewing records.
Analyze complex client situations and apply clinical judgment in accordance with professional standards and organizational policies.
Manage multiple tasks, deadlines, and priorities in a fast-paced clinical environment.
Demonstrate emotional regulation and professionalism when working with individuals experiencing behavioral health crises or distress.
Exercise sound decision-making and problem-solving skills in both routine and urgent situations.
Maintain confidentiality and adhere to ethical, legal, and regulatory requirements including HIPAA.
Adapt to changing client needs, program requirements, and organizational priorities.

Nice To Haves

Demonstrated skills in clinical assessment and treatment plans.

Responsibilities

Providing a range of intensive outpatient services to an assigned group serving the overall adult population.
Performing intensive case management services with outreach and engagement services.
Developing outcome-oriented treatment plans, which include periodic reviews for appropriateness of services and intensity.
Participating actively in the treatment planning and review process, including supporting documentation of clinical services performed.
Working with primary care physicians, DSHS programs, inpatient facilities, mental health residential facilities, and other adult servicing agencies to develop a comprehensive treatment plan for clients with significant behavioral health problems in the community.
Coordinating and consulting with other service providers and community resources, and making referrals to facilitate meeting the clients' needs.
Providing direct services and/or internal and external organization referrals for clients.
Developing treatment plans and maintaining accurate and timely clinical records according to organization policy.
Performing outreaches/services to community locations to engage clients in care.
Complying with County and State standards regarding service intensity expectations.
Preparing necessary reports, summaries, and progress notes, and incorporating them into clinical records.
Performing consultations and liaison duties with other agencies and resources on behalf of the client.
Assisting clients to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services.
Monitoring medication regimes and treatment compliance.
Monitoring utilization of services and the success of outcome measures.
Participating in team member meetings, consultations, case presentations, and in-service training.
Participating in ongoing program development and assessment.
Performing other duties as assigned.

Benefits

Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service
Holidays : 9 days per year
Sick Leave: 12 days per year
Bereavement Leave : for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service