Residential Support Professional

Lutheran Social Services of Wisconsin and Upper Michigan • Appleton, WI

1d • Onsite

About The Position

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is hiring an Adult Residential Support Professional to support adults experiencing mental health and/or substance use challenges. The role provides encouragement and guidance while helping residents develop the skills needed to live more independently.

The position is based at Grandstone or Eastwood in Appleton, Wisconsin. Staff have a primary home base but may work at either facility as needed; the two locations are eight minutes apart. Grandstone and Eastwood are 8-bed Community Based Residential Facilities that provide 24-hour care for adults in crisis. The team creates a safe, recovery-focused environment and supports residents with daily living skills, medication management, transportation, educational groups, and individualized recovery goals.

This is a full-time position, 40 hours per week, working 2 p.m. to 10 p.m. and every other weekend. Starting pay is $17.75 per hour. No travel is anticipated.

Requirements

• High school diploma or GED.
• Reliable transportation required.
• Ability to pass background, caregiver, and medical screenings.

Nice To Haves

• Experience in mental health, crisis services, or human services preferred.
• College coursework in Social Work, Psychology, or Human Services is a plus.
• Valid driver's license preferred.

Responsibilities

• Provide compassionate, recovery-focused support to residents.
• Help de-escalate crisis situations using non-restrictive techniques.
• Assist with daily living skills, medication administration, and basic healthcare needs.
• Facilitate educational and recovery-based group activities.
• Transport residents to appointments and community resources.
• Document resident progress and maintain confidential records.
• Encourage independence through skill-building and positive role modeling.
• Assist with household tasks, including light cleaning and grocery shopping.
• Participate in team meetings and ongoing training.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts for health and dependent care.
• Paid time off and 10 paid holidays.
• 403(b) retirement plan.
• Employee Assistance Program.
• Free CCS training.
• Mileage reimbursement.
• Service awards and employee recognition.
• Public Service Loan Forgiveness (PSLF) eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED