DSHS HCLA Adult Protective Services Supervisor

State of Washington • Thurston County – Lacey, WA

2d • Onsite

About The Position

Join the Home and Community Living Administration (HCLA) as a Social Service Specialist 5 in Lacey, WA and help ensure high-quality investigations and protective services within Adult Protective Services (APS) centralized intake unit. In this role, your work directly supports the safety, dignity, and well-being of vulnerable adults when it matters most. As a front-line supervisor, you will lead and support a team of Social Service Specialists who process reports and investigate allegations of abuse, neglect, abandonment, exploitation, and self-neglect. Your oversight ensures the timely processing of reports and that investigations are thorough, timely, and aligned with applicable laws and policies, including RCW 74.34, the Washington Administrative Code, and the Long-Term Care Manual. Your leadership helps ensure responses are appropriate and proportionate to the level of risk in each situation. In this role, you will assign and review work, provide case consultation, coach and develop staff, and make hiring and performance decisions. Your leadership strengthens Adult Protective Services’ mission to partner with individuals to access the support, care, and protection they need, while helping Washington’s long-term services and supports system remain strong, equitable, and responsive.

Requirements

• One year of experience as a Social Service Specialist 4.
• OR Two years of experience as a Social Service Specialist 3.
• OR Four years of experience as a Social Service Specialist 2.
• OR A master’s degree in social services, human services, behavioral sciences, criminal justice, or a related field AND one year of paid social service experience equivalent to a Social Service Specialist 3.
• OR A bachelor’s degree in social services, human services, behavioral sciences, criminal justice, or a related field AND five years of paid social service experience performing functions equivalent to a Social Service Specialist 2.
• OR A combination of higher education ( in social services, human services, behavioral sciences, criminal justice, or a related field) and paid social service experience totaling at least nine years.
• NOTE: Paid social service experience must include assessing risk and safety to adult/children and providing direct family-centered practice services.
• NOTE: A two year master's degree in one of the above fields that included a practicum may be substituted for one year of paid social service experience.
• Leadership: The ability to guide, support and coach staff while setting clear expectations and accountability.
• Policy knowledge: The ability to understand and apply laws, rules and procedures to real-life situations.
• Critical thinking: The ability to review investigations, spot issues and help staff determine next steps.
• Emotional intelligence: The ability to navigate conflict, de-escalate tense situations and have difficult conversations with care.
• Communication: The ability to explain expectations, give feedback and share information clearly in writing and conversation.
• Decision-making ability: The skill to assess complex situations, weigh risk and make sound judgments under pressure.
• Collaboration: The ability to work effectively with partners inside and outside the agency.
• Technology: Comfort using standard computer systems and learning new tools and software as needed.
• DSHS systems such as; CARE, ACES Online, Barcode, payment/service authorization systems.

Responsibilities

• Supervise a unit of Social Service Specialist staff, providing direction, setting performance expectations, and managing hiring, training, evaluation, and corrective or disciplinary action.
• Lead unit operations by conducting regular team and one-on-one meetings, facilitating case staffings and multidisciplinary team meetings, and ensuring equitable workload distribution.
• Provide policy guidance, training, and clarification on laws, WACs, procedures, and program requirements, offering ongoing feedback and support for staff development.
• Review intakes, investigations, and case documentation for completeness, accuracy, quality, and compliance, and review and approve cases submitted to the Investigation Review Team (IRT).
• Prepare and analyze reports to monitor trends, distribute workload, correct errors, and support timely, accurate work across the unit.
• Communicate policy and procedure updates, management bulletins, and program changes, ensuring staff remain informed and aligned with current requirements.
• Coordinate with internal and external partners; including other government departments, the Attorney General’s Office, law enforcement, and tribal governments—and address any concerns, escalating major incidents as appropriate.
• Serve as a mandatory reporter, participate in and lead case staffings, provide testimony in administrative or judicial proceedings, and contribute to outreach efforts, committees and special projects.

Benefits

• Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level