Adult Protective Services Case Manager 3 (APS Investigator - Lead Worker)

Georgia Department of Revenue•Columbus, OH

5d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. This position is located in Columbus, Muskogee County and will serve the additional counties of Schley, Marion, Chattahoochee, Stewart, Quitman, Randolph, Clay, Webster, Sumter, and Macon. Daily travel will be required where needed.

Requirements

Bachelor's degree from an accredited college or university AND one (1) year related experience; OR Two (2) years of experience at lower level Adult Protective Services Case Manager 2 (SSP171), or position equivalent.
Has excellent oral, written, presentation, and interpersonal communication skills.
Is strongly proficient in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Nice To Haves

2 years’ experience as an APS Investigator
Bachelor’s degree in a Human Services program
Experience working with a specific issue facing client populations such as family violence, crisis intervention, substance abuse, services to the elderly or disabled.
Possession of a valid driver’s license and consistent access to a vehicle for required work-related activities.

Responsibilities

Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of interventions within a standard of promptness.
Evaluates the level of risk to clients and takes appropriate action to ensure safety.
Provides follow-up, consultations and other applicable resources to stabilize situation to prevent further recurrence of abuse/neglect/exploitation.
Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
Maintains required documentation and completes reports within standards of promptness.
Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
Performs other professional responsibilities as assigned.
Provides consultation on cases and assists staff in resolving problems encountered in work assignments and provides needed assistance with decision making and policy questions/clarifications.
Performs a minimum of three peer reviews each quarter for quality assurance and provides input into the training needs for the Region based on review findings.
Ensures that necessary job-related instruction is provided to staff, including additional mentoring as needed.
Participates in interview process for vacant positions as needed.
Monitors workers’ adherence to established office policies and practices.
Informs District Manager immediately of problem cases or any situation that may require a higher level of attention.
Provides on-the-job training to staff and serves as a mentor to fellow workers.
Delegates and/or assigns and prioritizes work in keeping with employee skill levels, workloads, and coverage areas.
Approves leave for other workers, in consultation with District Manager.
Communicates organization’s goals and objectives to staff.
Monitors progress and productivity of assigned staff.
Evaluates programs, procedures, and processes on an interim basis, as designated by the supervisor.
Addresses or resolves problems between clients and staff.
Makes presentations upon request on Adult Protective Services to community groups or individuals to raise public awareness and support.
Represents the APS unit on multi-disciplinary teams and other community groups, and acts as the unit liaison for DAS Forensic Unit’s ACT training.