ADULT PROTECTIVE INVESTIGATOR SUPV-SES - 60036038

State of Florida • Fort Pierce, FL

3d

About The Position

The Adult Protective Investigator Supervisor performs advanced professional work supervising and directing adult protective investigators and support staff. The primary duty is to spend the majority of the time communicating with, motivating, training, and evaluating employees. The supervisor leads investigations involving alleged abuse, neglect, or exploitation of adults and helps protect vulnerable adults while working with families.

The position is based in Ft. Pierce and is an anticipated vacancy open to current agency employees only. It is designated as essential and requires night, weekend, and holiday work. Employees may be required to work before, during, and beyond normal work hours or days during emergencies and natural disasters. Field work may involve exposure to hazardous conditions.

The role requires a bachelor's degree and qualifying professional experience, a valid driver's license, and access to an operational private vehicle for daily work activities. Applicants must complete the Candidate Profile in full, and employment is contingent on successful background screening.

Requirements

• Bachelor's degree from an accredited college or university.
• Two years of professional experience in one or more of these areas: Florida Abuse Hotline, developmental services, law enforcement investigations, licensed health care, aging and adult services, licensed child day care, or mental health.
• Valid driver's license.
• Operational private vehicle for use in daily work activities.
• Ability to supervise people.
• Knowledge of professional ethics, investigative techniques and practices, indicators of abuse and neglect, interviewing and observation techniques, and court procedures and requirements.
• Ability to determine work priorities, assign work, and ensure proper completion of assignments.
• Ability to understand and apply relevant laws, rules, regulations, policies, and procedures.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to use computer systems, including Microsoft Office Suite.
• Must be able to work nights, weekends, and holidays and during emergency situations or natural disasters, potentially beyond normal work hours or days.
• Must successfully complete required state and national criminal history background screening before beginning employment.
• Must be a U.S. citizen or lawfully authorized alien worker.

Nice To Haves

• Previous Adult Protective Services experience.
• Flexibility to commute to alternative office locations as needed.
• Ability to speak, read, or write Spanish, Creole, or French, or use American Sign Language; this may be considered based on agency needs at the time of interview.

Responsibilities

• Supervise, plan, and direct subordinate staff workloads, workflows, deadlines, objectives, and time utilization.
• Develop performance standards and job-duty expectations with investigators and plan for continuous improvement.
• Regularly communicate expectations, coach staff, recognize strong performance, and suggest areas for improvement.
• Evaluate employees against established standards and take necessary corrective action.
• Promote investigators’ career development by ensuring appropriate training and leading cross-training on investigative skills.
• Review casework, assessments, and safety plans, providing consultation and direction to ensure they are appropriate, clear, thorough, high-quality, and properly documented.
• Use information systems and management tools to monitor open cases, manage workflow, meet action timelines, and prevent backlogs.
• Ensure adult protective investigation operations comply with legislative authority and applicable federal and state rules and regulations.
• Identify and implement adjustments to improve program effectiveness and efficiency.
• Facilitate and participate in hiring, promotion, demotion, discipline, and dismissal of employees.
• Collect, analyze, and report data regarding adult protective investigations.
• Establish and maintain cooperative working relationships with community-based providers, law enforcement, medical personnel, nursing homes, and other relevant organizations and resources.
• Ensure effective communication with deaf or hard-of-hearing customers or companions in accordance with the ADA and/or Section 504, and manage and report service records, resources, and training needs.

Benefits

• Annual and sick leave.
• Nine paid holidays and one personal holiday each year.
• State group insurance options, including health, life, dental, vision, and supplemental insurance.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.
• Professional development and training opportunities.
• No state income tax for Florida residents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager