ADS Business Analyst II

TX-HHSC-DSHS-DFPS • Denton, TX

5d • $5,099 - $8,305 • Remote

About The Position

The IT Business Analyst II performs complex (journey-level) business analysis work. Work involves gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices.
• Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues.
• Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively.
• Knowledge of the Business Analysis Body of Knowledge (BABOK).
• Knowledge of information gathering techniques with demonstrated experience for developing findings and recommendations from data collection.
• Knowledge of Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC) methodologies; high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.
• Knowledge of 508 compliance and accessibility standards established by the Americans with Disabilities ACT (ADA).
• Knowledge of Case Management applications a plus but not required.
• Knowledge of office productivity software including Microsoft Office Suite to include MS Word, Excel, PowerPoint, MS Project, SharePoint, Visio, and/or SQL.
• Knowledge of Texas Project Delivery Framework preferred.
• Skills in analyzing business processes and developing business cases for new or modified customer-related products and services.
• Skills in meeting facilitation and presentations for meetings involving cross functional teams and including external stakeholders.
• Skills in problem solving with project issues and risks, and with software and network systems.
• Skills in using office productivity software including Microsoft Office Suite to include MS Project, SharePoint, and Visio.
• Skills with demonstrated experience in documenting technical and business concepts and conclusions orally and in writing.
• Ability to understand programming concepts, operating systems, and/or networking.
• Ability to collaborate with other members of formal and informal groups to reach common missions, vision, values, and mutual goals.
• Ability to communicate with all team members and stakeholders; technical teams and customers; work in a team setting.
• Ability to manage multiple tasks, projects, and priorities.
• Ability to analyze and interpret program and technical information including regulations, policies, and business rules to aid in DFPS IT program goal and priority setting.
• Ability to work in a fast-paced, deadline-driven environment.
• Prior experience supporting customers in use of application software.
• Customer service orientation or prior customer service training.

Nice To Haves

• Graduation from an accredited College or University is preferred.
• Two years' experience in at least one DFPS Program area with thorough knowledge of DFPS programs, policy, or use of DFPS internal application is preferred.
• Access or SQL experience is preferred.

Responsibilities

• Gathers, analyzes, and documents user requirements, business processes, and problems to automate or improve existing systems; elicits and documents business needs for new systems.
• Works with business stakeholders to understand their technology needs and issues in performing their day-to-day work.
• Conducts work sessions with users and project team members to document requirements, develop user cases, and/or technology solutions.
• Analyzes program policies and procedures to determine their effect on automated systems and system functional areas.
• Analyzes existing program business processes, identifying areas for improvement, and recommending automated solutions to optimize efficiency and effectiveness.
• Examines program policies and the impact on specific areas within automated systems to pinpoint any areas where policies create unintended consequences.
• Serves as a liaison by providing consultation, documentation, and direction to other areas with regard to analysis, design, configuration, testing, and policy implementation within all systems.
• Participates in consultation activities, including designing, configuring, testing, tracking project progress and systems implementation.
• Collaborates with IT teams to translate business requirements into system designs and configurations, ensuring alignment with business goals.
• Develops and/or reviews complex system documents to convey business requirements and support efficient system design.
• Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.
• Reviews a system of design documents to ensure they meet the required business standards for clarity, accuracy, and completeness.
• Develops, documents, and revises system design procedures, test procedures, and quality standards.
• Creates and maintains comprehensive procedures documenting business processes, system requirements, and testing results, ensuring quality standards are achieved.
• Utilizes technical expertise and develops, documents and validates the systems design functionality and reliability.
• Monitors the maintenance and enhancement of routine computer systems to ensure proper functionality.
• Participates in systems analysis to support defect resolution and propose application design solutions.
• Performs systems preventive and post-implementation maintenance and proactive monitoring ensuring the systems’ proper support, functionality and longevity.
• Participates in user acceptance testing and testing of new system functionality.
• Participating in testing and quality assurance activities to ensure that systems meet the defined requirements and perform as expected.
• Communicates their test findings to the development team and accurately assess the system’s suitability for its intended purpose.
• Facilitate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Monitors the service request life cycle, customer feedback and release activities, monitoring testing with existing systems and resolving defects found prior to the implementation phase.
• Assists with scheduling go-live activities and continues monitoring and supporting to address any ongoing issues or concerns.
• Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.
• Performs gap analysis and creates story maps, recommending solutions to business processes.
• Pinpoints and prioritizes user stories based on user requirements and system design, ensuring business needs met in a timely manner.
• Performs related work as assigned.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed