Adorn Bar & Restaurant Operations Manager - PM

Four Seasons Hotels and Resorts•Chicago, IL

3d•Onsite

About The Position

We are seeking an experienced and passionate Adorn Bar & Restaurant Operations Manager - PM to lead a bar program reflective of innovation, passion and sense of place in the heart of the Gold Coast of Chicago. We are assembling a talented leadership group within our re-imagination of Adorn Bar & Restaurant and this role is key to our ambitions. The ideal candidate will bring a deep understanding of classic and contemporary cocktails, a seasoned palate and respect for world class service and hospitality. This leader will work closely with our Head Bartender, GM and Restaurant Chef to build a best-in-class bar and lounge program - both in product and service - while mentoring a talented team and delivering exceptional guest experiences. If you thrive in fast-paced, high-touch environments, and are driven by teamwork, creativity, and great service—this is your stage.

Requirements

Excellent personal presentation and interpersonal skills.
Previous experience leading a bar program.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
Requires ability to operate computer equipment and other food & beverage computer systems.
Requires the ability to operate and utilize culinary production equipment and tools.
Ability to read, write, and speak English.
Ability to carry and balance a tray.
Ability to accurately process cash and credit card transactions.
Must be able to obtain any required food handling or sanitation certifications required by local or state agencies.
Candidates must have valid work authorization for the U.S.

Responsibilities

Coordinate the sourcing of wine, beers and spirits to include working with Purchasing to create requisition policies and procedures.
Maintain relationships with distributors and sales reps.
Build wine list, beverage menus, and after dinner drink menus.
Work closely with culinary team to ensure food menu aligns with guest needs and Adorn bar program.
Oversee the profitability of Adorn’s beverage program (inclusive of managing inventory of spirits, beers and non-alcoholic beverages).
Follow and maintain all local, state, and federal laws relating to alcohol service and consumption.
Develop sommelier(s) and train in organizing wine, updating lists/menus.
Oversee bar program in conjunction with head bartender, bar team and management staff serving as a resource for all staff.
Manage and restock wine inventory as per the outlined master cellar and list.
Support the operational team during service as needed in the capacity of manager or sommelier.
Assist in building training materials; create beverage service policies and procedures.
Lead on-going training sessions for food and beverage staff on wine and beverage knowledge.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Be knowledgeable and savvy in operating systems used in the operation (procurement system, scheduling and payroll, table management/reservations system, forecasting/budgeting/inventory taking etc.).
Create weekly beverage reports to track sales; analyze wine lists and bar menus for opportunities in costing and sales; manage the beverage portion of the P&Ls for outlet.
Conduct monthly inventory along with the help of sommelier(s), head bartender and Purchasing.
Maintain appropriate COGS on all beverage items.
Organizing wine cellars and beverage storage within outlet.