Adoption Specialist

CACI International•National Harbor, MD

1d•$94,400 - $198,200

About The Position

CACI is seeking a Senior Adoption Specialist for its United States Secret Service (USSS) contract supporting the Department of Homeland Security. The role focuses on accelerating acceptance and sustained use of new OCIO technologies, processes, services, and organizational capabilities that support mission success. The specialist assesses organizational readiness, identifies adoption barriers, designs targeted interventions, and measures outcomes so transformation investments deliver value. The role works with engagement, training, and technology teams to develop adoption pathways for users in headquarters, field offices, and operational environments. The position develops role-based training and enablement resources, coordinates adoption activities across OCIO divisions, analyzes user feedback and adoption data, and facilitates stakeholder engagement. It also establishes adoption metrics, monitors outcomes, recommends course corrections, and supports a culture of shared ownership by helping users understand the purpose and benefits of new capabilities.

Requirements

Bachelor's degree and 8 years of relevant experience in adoption strategy, change management, organizational development, training, or related fields; equivalencies considered: 14 years of experience without a degree, an associate degree plus 10 years of experience, or a master's degree plus 5 years of experience.
Ability to obtain a Public Trust clearance.
Demonstrated success developing and implementing adoption strategies for technology, process, or organizational change initiatives.
Strong understanding of user adoption principles, behavior change models, and adult learning theory.
Experience conducting readiness assessments and designing interventions to address adoption barriers.
Ability to analyze adoption metrics and translate data into actionable insights and recommendations.
Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.

Nice To Haves

Current Public Trust clearance.
Experience supporting federal government IT or organizational transformation programs, particularly within DHS or law enforcement agencies.
Background in change management methodologies such as Prosci, ADKAR, Kotter, or similar.
Experience developing training and enablement content, including user guides, videos, and quick-reference materials.
Familiarity with ITIL, ServiceNow, or IT service management adoption initiatives.
Knowledge of learning management systems (LMS) and digital adoption platforms.
Certifications in Change Management, Training & Development, or Organizational Development.
Experience with data analysis and visualization tools such as Power BI, Tableau, or Excel.
Proven ability to work effectively with diverse user groups, including field staff, supervisors, and leadership.
Strong facilitation and presentation skills.
Experience measuring and reporting adoption outcomes and ROI.

Responsibilities

Develop and implement adoption strategies that accelerate stakeholder acceptance and sustained use of OCIO technologies, processes, services, and capabilities.
Design role-based adoption training pathways for mission operators, field technology staff, supervisors, and leadership.
Coordinate adoption activities across OCIO divisions to support consistent and timely rollouts aligned with organizational readiness.
Conduct adoption readiness assessments and identify barriers to user acceptance.
Analyze feedback from listening sessions, surveys, and stakeholder touchpoints to understand adoption challenges and resistance factors.
Identify training, communication, or support gaps and recommend targeted interventions.
Collaborate with training teams to deliver engagement materials, including user guides, quick-reference materials, micro-learning videos, and targeted messages.
Develop training and awareness content that supports continuous learning and reinforces adoption.
Create role-specific resources explaining what is changing, why it matters, and how users can succeed with new tools and processes.
Establish adoption metrics and key performance indicators, including reach, utilization, proficiency, and sustained use.
Monitor adoption trends, usage data, and user feedback to assess intervention effectiveness.
Contribute adoption-specific indicators and insights to the Monthly Engagement Metrics Dashboard.
Develop interventions and course corrections based on adoption data to drive continuous improvement and maximize transformation value.
Facilitate structured stakeholder outreach, role-based touchpoints, and feedback loops focused on adoption challenges and successes.
Partner with division chiefs, supervisors, and change champions to reinforce adoption messaging and provide hands-on user support.
Communicate the benefits, impacts, and available support for new capabilities to build transparency and trust.
Promote awareness, collaboration, and shared ownership by demonstrating the value of new OCIO capabilities through success stories and use cases.
Identify and cultivate early adopters and champions who can model desired behaviors and influence peers.
Reinforce positive adoption behaviors through recognition, feedback, and continuous engagement.