Adobe Workfront Administrator

Merge•Chicago, NY

7d•Hybrid

About The Position

MERGE is a marketing and technology agency focused on health and wellness. The Adobe Workfront Administrator is responsible for the daily management, configuration, and optimization of the Workfront platform to align it with organizational processes and improve project delivery efficiency. The role administers Production, Preview, and Custom Refresh Sandbox environments and supports secure, scalable, and well-governed Workfront operations. The administrator collaborates with project, resource, and marketing stakeholders to optimize advertising-workflow intake, planning, execution, and reporting. The role also partners with key contacts on Workfront integrations with AEM Assets, GenStudio, Firefly, and Creative Cloud to support content creation, review, governance, and activation. Responsibilities span configuration, user governance, process optimization, reporting, release management, training, and strategic guidance on Workfront best practices.

Requirements

At least 5 years of hands-on Adobe Workfront administration experience.
Demonstrated experience managing complex Workfront environments, including custom form development, layout templates, and resource management features.
Deep expertise with Workfront reporting, including advanced filters, groupings, and wildcard variables.
Strong understanding of project management methodologies and organizational hierarchies, including portfolios, programs, and projects.
Exceptional communication skills and ability to translate business requirements into technical configurations.
Experience with release management and sandbox testing protocols.
Working knowledge of native Workfront integrations.

Nice To Haves

Adobe Workfront Professional or Administrator certification.
Familiarity with Workfront Planning configuration and best practices.
Experience in the advertising, media, or professional services industry.
Working knowledge of Workfront Proof and automated review workflows.
Hands-on experience with Google Suite, including Docs, Sheets, and Drive, for documentation and collaborative reporting.
Experience implementing or managing AI-assisted features, such as Adobe AI Assistant, to drive operational efficiency.
Experience supporting Workfront integrations with third-party systems.

Responsibilities

Administer Workfront Production, Preview, and Custom Refresh Sandbox environments, supporting performance, security, and scalability.
Manage system-wide preferences, project preferences, custom forms, job roles, teams, and groups.
Oversee global review and approval processes, automated workflows, and milestone paths.
Manage the Workfront configuration lifecycle, from gathering requirements through testing and deployment.
Manage system branding in line with internal guidelines.
Coordinate with TechOps on SSO configuration and audit logs to support compliance with internal policies.
Schedule recurring audits of custom forms and fields and deprecate unused objects.
Establish a change management process for configuration updates, including peer review among administrators.
Manage user accounts, licenses, and profiles, and enforce the “Deactivate, Don’t Delete” policy.
Design and maintain user access levels and permissions; develop standardized onboarding and offboarding processes and periodically review access levels.
Configure UI experiences and layout templates for different user groups.
Create and define custom work schedules for resource planning.
Manage document integrations and proofing workflows.
Structure configuration and data to facilitate AI engagement and reporting.
Develop and maintain reports and dashboards, including use of advanced filtering techniques such as wildcards.
Provide ad hoc data extracts and system audits covering project metrics and resource utilization.
Create and maintain a shared report library with standardized templates.
Manage the organization’s release schedule and assess the impact of new features before rollout.
Prepare and distribute release notes and train end users on new functionality or process changes.
Advise on Workfront best practices, change management, and governance, aligning configurations with team workflows.
Establish a Workfront Center of Excellence or user champion group to gather feedback, discuss roadmap changes, and identify process improvements.
Collaborate with project, resource, and marketing stakeholders to optimize Workfront processes for advertising workflows.
Partner with key contacts to unify Workfront with AEM Assets, GenStudio, Firefly, and Creative Cloud.