Admitting Representative

MyMichigan Health•Tawas Township, MI

About The Position

This position is responsible for patient registration and insurance verification in all registration areas within MyMichigan Health. The Admitting Representative makes financial arrangements for patients who are uninsured or inadequately insured and collects co-payments and deductible amounts at the point of service or discharge in a diplomatic, customer-focused manner. The role requires teamwork and effective communication and includes other related duties as assigned. For casual staff, the position requires accepting at least 50% of requests to provide admitting coverage at the Midland, Clare, and Gratiot locations. Casual staff register all patients who present for registration and verify their insurance.

Requirements

High school diploma or GED.
One year of experience working with insurance and patient accounts.
Typing skills and basic personal computer knowledge to enter patient information.
Basic math proficiency and customer service skills.
Interpersonal skills to communicate clearly with individuals and groups and interact with people at all levels.
Ability to maintain confidentiality of patient information and data.
Competency in Microsoft Windows.
Ability to participate in further learning opportunities offered by MyMichigan Health.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to move freely about the facility, with or without an assistive device, and perform the functions of the job.
Overall vision and hearing, with or without assistive devices.
Ability to sit, stand, and walk for long periods, with frequent postural changes such as stooping, kneeling, or crouching.
Ability to perform dexterous tasks involving handling, reaching, grasping, fingering, and feeling, potentially on a regular to frequent basis.
Ability to occasionally lift or carry 0–10 pounds; physical demand level is sedentary.
Ability to work in conditions involving stressful public interactions, trauma, grief, and death, and some exposure to bloodborne pathogens and other potentially infectious materials; must follow required bloodborne pathogen and TB testing.
Fingerprinting credential.

Nice To Haves

Knowledge of medical terminology and medical office practices, policies, and procedures, typically acquired through experience in a medical center or similar setting.
Four years of experience working in a hospital setting with insurance, registration, and collections.
CHAA certification.

Responsibilities

Collect co-payments, post payments in the computer, print receipts, balance cash at the end of the shift, and provide patients with pre-printed materials.
Meet with patients and/or families to explain insurance coverage, treatment costs, hospital billing policies, and financial obligations upon discharge; establish payment plans.
Make financial arrangements for patients without insurance or with inadequate coverage and explain available financial assistance programs for self-pay patients.
Access insurance eligibility websites to verify benefits and coverage; assess co-payment and deductible amounts and document the information.
Perform inpatient admission functions, including direct admissions and emergency department admissions.
Obtain admission consent signatures; review patient emergency contacts and clergy information; and notify the house chaplain as appropriate.
Collect patient demographics and accurately complete registrations, including documentation of Medicare Secondary Payer information for Medicare patients.
Use available tools to verify patient identification.
Process future-dated registrations for Medical Outpatient, Invasive Radiology, OB checks, and Cardiac Catheterization.
Carry out special projects assigned by the supervisor and perform other duties as assigned.
For casual staff, accept at least 50% of requests for admitting coverage at the Midland, Clare, and Gratiot locations and register all patients presenting for registration while verifying insurance.