Admitting Representative

Pacifica Hospital of the Valley • Sun Valley, CA

2d

About The Position

The Admitting Representative registers patients to the hospital and arranges their admission to the facility. The role interviews patients, guarantors, or relatives to collect relevant information; explains hospital policies, financial responsibilities, and patient or resident rights; and may verify insurance coverage. The representative assigns rooms and coordinates patients’ moves to them, processes admission paperwork, and ensures demographic and financial information is accurate. The role also identifies the payor source, obtains required pre-certifications or authorizations, and provides pre-admitting counseling while resolving routine admitting inquiries and problems.

Requirements

• High school graduate or equivalent.
• Two years of experience in healthcare, insurance, or a related field.
• Knowledge of medical terminology.
• Excellent customer service skills.
• Excellent written and verbal communication and organization skills.
• Proficient computer skills.

Nice To Haves

• Previous experience in an inpatient or outpatient admission setting or a physician’s office.
• Knowledge of or experience in patient accounting or with an insurance payor.

Responsibilities

• Register patients and arrange their admission to the facility.
• Interview patients, guarantors, or relatives to obtain pertinent information.
• Explain hospital policies, patient financial responsibilities, and patient or resident rights.
• Verify insurance coverage when applicable.
• Assign rooms and coordinate patients’ moves to their assigned rooms.
• Type and process admission paperwork, ensuring demographic and financial data is accurate.
• Identify the payor source for routing revenue generated during the patient stay.
• Obtain required pre-certifications and authorizations according to individual payor protocols.
• Provide pre-admitting counseling and resolve routine admitting inquiries and problems.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED