Admitting Rep II

Conifer Health Solutions • Indio, CA

3d

About The Position

The Admitting Representative greets patients and visitors in person or by telephone and obtains demographic, financial, and medical information for registration and identification. The role coordinates and assists with activities related to patient finances, facilitates the collection and distribution of information, and supports a smooth and timely billing and collection process while following department policies and procedures.

The representative requests and collects patient liabilities, including co-payments, deductibles, co-insurance, and compact rates, and follows department scripting for the assigned area. The role monitors and expedites necessary authorizations and approvals for emergency room, outpatient, and elective surgery services according to designated insurance carriers. The representative also serves as a resource and liaison for department employees, other hospital staff, and guests needing assistance or information.

Requirements

• High school diploma or equivalent.
• 3–5 years of recent experience in acute care hospital registration or a business office environment.
• Knowledge of Medicare, Medi-Cal, and third-party billing and collection procedures.
• Experience or knowledge in admissions, registrations, and insurance verification.
• Basic computer skills.
• Ability to work off shifts, weekends, and holidays.
• Must be available for call back.
• Must be able to respond to emergency situations.
• Ability to handle confidential personal, medical, and financial information.

Nice To Haves

• Ability to speak Spanish or be bilingual.
• Knowledge of medical terminology.

Responsibilities

• Greet patients and visitors in person or by telephone.
• Obtain demographic, financial, and medical information for registration and identification.
• Coordinate and assist with activities related to patient finances.
• Facilitate the collection and distribution of information to support timely billing and collection.
• Request and collect patient liabilities, including co-payments, deductibles, co-insurance, and compact rates.
• Follow department scripting for the assigned area.
• Monitor and expedite authorizations and approvals for emergency room, outpatient, and elective surgery services according to designated insurance carriers.
• Act as a resource and liaison for department employees, other hospital staff, and guests needing assistance or information.
• Respond to emergency situations and be available for call back.

What This Job Offers

• Education Level: High school or GED