Admitting Rep II

Tenet Healthcare Corporation•Indio, CA

About The Position

The Admitting Representative greets patients and visitors in person or by telephone and obtains demographic, financial, and medical information for registration and identification. The role coordinates and assists with patient financial activities, facilitates the collection and distribution of information, and helps ensure a smooth and timely billing and collection process while following department policies and procedures. The representative requests and collects patient liabilities, including copayments, deductibles, coinsurance, and compact rates, and follows the department scripting for the assigned area. The position monitors and expedites required authorizations and approvals for hospital emergency room visits, outpatient services, and elective surgeries according to designated insurance carriers. It also serves as a resource and liaison for departmental employees, other hospital staff, and guests who need assistance or information. This is a per-diem position on the day shift. The employee must be able to work off shifts, weekends, and holidays, be available for call back, respond to emergency situations, and handle confidential personal, medical, and financial information.

Requirements

High school diploma or equivalent.
3–5 years of recent experience in acute care hospital registration or a business office environment.
Knowledge of Medicare, Medi-Cal, and third-party billing and collection procedures.
Experience or knowledge in admissions, registrations, and insurance verifications.
Basic computer skills.
Ability to work off shifts, weekends, and holidays.
Must be available for call back.
Must be able to respond to emergency situations.
Ability to handle confidential personal, medical, and financial information.

Nice To Haves

Ability to speak Spanish or be bilingual.
Knowledge of medical terminology.

Responsibilities

Greet patients and visitors in person or by telephone.
Obtain demographic, financial, and medical information for registration and identification.
Coordinate and assist with activities relating to patient finances.
Facilitate the collection and distribution of information and help expedite billing and collection processes in accordance with department policies and procedures.
Request and collect patient liabilities, including copayments, deductibles, coinsurance, and compact rates, following department scripting for the assigned area.
Monitor and expedite authorizations and approvals for emergency room, outpatient, and elective surgery services according to designated insurance carriers.
Act as a resource and liaison for departmental employees, other hospital staff, and guests seeking assistance or information.
Work off shifts, weekends, and holidays; be available for call back and respond to emergency situations.
Handle confidential personal, medical, and financial information.