Admitting Clerk

Community Health Systems•Poplar Bluff, MO

About The Position

The Admitting Clerk facilitates efficient patient admission and registration, ensuring accurate documentation, insurance verification, and financial counseling. The role provides customer service, supports patient safety, and maintains compliance with facility policies and regulatory requirements. The clerk also supports communication and coordination among patients, families, physicians, and facility departments.

Requirements

0–2 years of admissions, customer service, and/or public relations experience required.
Strong interpersonal and communication skills for interacting effectively with patients, families, and healthcare staff.
Proficiency in electronic registration and order entry systems.
Knowledge of insurance verification and billing processes.
Ability to handle sensitive information confidentially and professionally.
Strong attention to detail and organizational skills for accurate documentation.
Excellent multitasking abilities to manage a fast-paced environment.

Nice To Haves

1–2 years of experience in a healthcare setting preferred.

Responsibilities

Register patients accurately, enter required information into the registration system, and obtain signatures on consent and authorization forms.
Verify insurance coverage and identify appropriate plan codes to support accurate billing and prompt payment.
Review and explain legal and financial documents, including Advance Beneficiary Notices (ABNs), to patients and families as required.
Counsel self-pay patients on procedure costs, payment options, and available financial resources, and document interactions.
Secure and log patient valuables upon admission and ensure they are properly tracked and safeguarded.
Place identification armbands on patients to support accurate identification and continuity of care.
Read physician orders to determine registration processes and ensure accurate order entry for ancillary departments.
Notify relevant departments or physicians of patient arrivals and follow up on delays to support timely service.
Assist with inpatient bed assignments by coordinating with nursing supervisors and matching patient needs with available resources.
Operate a multi-line telephone system, manage incoming and outgoing calls, and relay messages promptly and accurately.
Maintain effective communication during emergency codes and support implementation of facility emergency plans as required.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with all policies and standards.