Admitting Clerk

SUMMIT MEDICAL CENTER LLC•Edmond, OK

5d•Onsite

About The Position

The Admitting Clerk admits patients by interviewing them, preparing admitting forms, verifying demographic information, and assigning rooms. The clerk reviews verified insurance benefits against hospital admission policies, explains financial requirements, and collects required deposits or deductibles. The role also includes answering incoming calls, scheduling elective surgery appointments, compiling and distributing patient, insurance, and financial information, and scanning medical records into the operating system. Summit Medical Center uses a teamwork-based staffing model. Employees may be cross-trained in other administrative areas and may be asked to perform duties beyond their usual responsibilities as staffing and patient needs change. The clerk maintains department records, equipment, supplies, and confidentiality; follows established policies, safety, environmental, infection-control, and quality standards; participates in education and quality-assessment activities; and develops effective working relationships with patients, families, visitors, and colleagues.

Requirements

High school diploma or equivalent.
On-the-job training or equivalent training in admitting procedures.
Good verbal and written communication skills.
Basic office and computer skills, including data-entry experience.
Familiarity with medical terminology.
Strong understanding of medical insurance.
Excellent customer service skills.
Must be alert, honest, and of good character.
Ability to read and write legibly and communicate appropriately and effectively.
Ability to understand and resolve simple problems and understand simple to complex instructions.
Ability to frequently use a full range of motion, including crouching, stooping, reaching, bending, and twisting.
Ability to lift up to 25 pounds.
Ability to see, hear, and distinguish color.
Ability to prioritize and handle multiple tasks, function independently without constant supervision, and constantly utilize manual dexterity.

Responsibilities

Admit patients, verify demographic information, enter it into the computer, and assign rooms.
Review patient-verified insurance benefits to determine whether coverage meets hospital admission standards.
Explain financial requirements to patients or responsible parties and collect required deposits or deductibles.
Answer incoming calls as needed.
Notify a supervisor about admissions that do not meet hospital financial policy criteria.
Schedule and coordinate elective surgery appointments.
Compile and distribute information about patients’ personal, insurance, and financial status, and provide appropriate forms to billing and other departments.
Maintain department records, reports, and files.
Maintain and care for department equipment and supplies.
Participate in educational programs and in-service meetings.
Scan medical records into the operating system.
Follow established departmental and center policies and procedures, objectives, quality-assurance programs, and safety, environmental, and infection-control standards.
Maintain confidentiality of patient and center-related business.
Develop and maintain effective working relationships with patients, families, visitors, and other center employees.
Document concisely, precisely, and accurately on records and documents as required by policy.
Participate in quality-assessment activities directed toward continuous improvement of patient care and center business.
Perform other duties as assigned or requested.
Comply with attendance policies and continuing and mandatory education programs.
Respond quickly, physically and mentally, when priorities or a patient’s condition changes.