Admitting Clerk

Community Health Systems•Foley, AL

About The Position

The Admitting Clerk supports patient care by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions. The role helps ensure a seamless registration process by scheduling procedures, obtaining necessary authorizations, and maintaining complete, organized patient records while providing courteous customer service. The position also assists patients and families with questions about registration, insurance requirements, and financial obligations. It requires careful documentation, attention to patient identification procedures, and appropriate handling of sensitive information.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to manage sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Interact with patients and their families to answer questions and provide courteous, timely assistance.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule patient procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility using designated applications, capture health insurance details, and secure necessary authorizations and verifications for services.
Collect and record patient financial responsibility estimates when applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to ensure completion of patient medical records.
Collect patient co-pays or deductibles when applicable and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient is unable to sign consent authorization forms or when a family member signs; obtain nursing sign-off when the patient is unable to sign.
Place an armband on each patient before the patient leaves the department to ensure proper identification throughout their stay.
Answer and return phone calls professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.