Admissions Treatment Advocate (Full-time Evenings)

American Addiction Centers•North Kingstown, RI

1d•Onsite

About The Position

The Admissions Treatment Advocate (ATA) welcomes clients to the treatment facility and assists with their admission process. Working with the Intake team, the ATA helps ensure a smooth, safe, and compliant transition into care. The role includes patient orientation, intake paperwork, safety searches, and coordinating the transfer of information to the Treatment Team. When assigned, the ATA also transports clients in a company vehicle. The position supports patient-centered care through collaboration with Nursing and Clinical staff, accurate documentation, confidentiality, and adherence to applicable laws, accreditation requirements, and company policies. The ATA works in an indoor, climate-controlled environment, with occasional exposure to outdoor weather and moderate noise.

Requirements

High school diploma or GED from an accredited institution.
Valid driver’s license and an insurable driving record.
Working knowledge of vehicle safety and control systems.
Ability to read, write, and interpret written information; type documentation; present information to groups; and participate in meetings.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work overtime, weekends, holidays, and flexible hours.
Ability to sit, use hands and fingers, talk or hear, and smell continually; stand, walk, and reach frequently; and climb or balance, stoop, kneel, or crouch occasionally.
Ability to frequently lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds.
Close vision sufficient to use a computer monitor, read documents, and operate copy and fax machines; distance vision sufficient to drive when driving is required.

Nice To Haves

Associate’s or bachelor’s degree in behavioral sciences, including social sciences, human services, counseling, or psychology.
At least one year of experience in a behavioral healthcare field.
Knowledge of electronic health record software and documentation.

Responsibilities

Welcome new patients and orient them to program rules, schedules, and expectations.
Complete and explain admission paperwork, obtain signatures, and assign treatment teams.
Assist with intake and provide encouragement and reassurance to patients during admission.
Conduct belongings and safety searches, including changes of clothing when appropriate; identify and document contraband and handle it according to chain-of-custody requirements and facility policy.
Perform visual security checks while patients are in intake.
Respond to crises using approved de-escalation techniques and maintain crisis intervention certification.
Collaborate with Nursing and Clinical staff on patient support as assigned.
Encourage patient participation in group, individual, and family counseling services.
Communicate effectively with patients, staff, and families, and participate in monthly staff and inter-departmental meetings.
Enter accurate admission information and progress notes in the electronic health record.
Comply with state standards, facility accreditation requirements, HIPAA, 42 CFR Part 2, and AAC policies; maintain confidentiality and professional boundaries.
Promptly report potentially harmful situations to the Admissions Manager, Clinical Leadership, or Executive Director.
When assigned, safely transport clients to and from the facility, assist them entering and exiting vehicles, answer orientation questions, and maintain vehicle cleanliness and safety.
Demonstrate dependability, adaptability, compassion, and professionalism in interactions with patients and families; uphold AAC’s values and commitment to ethical, patient-centered care.