Admissions Assistant (Evenings)

Wilmington Treatment Center • Wilmington, NC

3d • Onsite

About The Position

Wilmington Treatment Center is seeking a detail-oriented and compassionate Admissions Specialist to serve as the first point of contact for incoming patients and support their transition into care. The role coordinates patient intake, ensures required documentation is completed accurately, and helps provide a welcoming, supportive, efficient admissions experience. The position also contributes to patient safety and a safe, structured environment in an adult addiction recovery treatment setting.

The schedule is Sunday through Thursday, 3:30 p.m. to midnight. Compensation is $16 per hour. CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility. First aid may be required depending on state or facility requirements. Management may add or remove duties as circumstances dictate.

Requirements

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required; training is available upon hire and offered by the facility.
• Strong organizational and communication skills.
• Ability to handle sensitive information professionally and confidentially.
• Compassionate, patient-focused approach.

Nice To Haves

• Previous experience in a healthcare, hospital, or admissions setting is a plus.
• Bachelor’s degree preferred; a degree in a social services field is a plus.
• One or more years of healthcare experience preferred.
• First aid may be required depending on state or facility requirements.

Responsibilities

• Greet and search new patients and people transporting patients upon arrival.
• Perform clerical duties, including managing paperwork, data entry, communicating with insurance companies about claims, and answering phones.
• Complete admission paperwork, explain forms before patients sign, notify the clinical lead of patient arrivals, and escort patients and documentation to the appropriate location.
• Complete admissions efficiently and accurately, and distribute paperwork in a timely manner to notify staff of patient arrivals or transfers.
• Ensure required patient information is received and processed, and arrange appointments with appropriate behavioral or medical health personnel.
• Maintain a positive, empathetic, and professional attitude toward patients and customers.
• Acknowledge and work to resolve patient complaints, with patient safety as a priority.
• Respond urgently to patient-safety needs and provide excellent customer service.
• Support patients’ well-being and provide a positive, supportive, and structured environment.
• Conduct safety checks and ensure supervision occurs at 15-minute intervals, as specified in special precautions or individualized supervision guidelines.
• Document timely, accurate, and appropriate clinical information in medical records, inpatient registration, and other technology systems.
• Help maintain a safe, secure, clean, and comfortable environment for patients, significant others, and staff.
• Interact with patients, observe their behavior, and communicate significant observations to admissions staff.
• Obtain and document patients’ vital signs, height, and weight when assigned.
• Engage patients in activities and interactions that encourage achievement of treatment goals.
• Assist patients and family members with contraband searches and inventorying belongings and valuables when needed.
• Complete and maintain required documentation.
• Assist with follow-up and paperwork related to facility incidents and events.
• Provide patient transportation or coordinate transportation with an appropriate staff member.
• Perform other functions and tasks as assigned.

Benefits

• Comprehensive resources supporting every stage of recovery.
• Compassionate care from experienced professionals.
• A positive, healing environment designed to foster growth and long-term success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED