Admissions Support Rep

Loma Linda•Loma Linda, CA

1d•Onsite

About The Position

The Admissions Support Rep coordinates registration, insurance and payer information, and financial screening activities required to provide an exceptional customer service experience for patients, families and visitors. Navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. Ensures timely completion of regulatory documents and information. Functions independently using department policies to resolve patient and operational issues. Completes patient financial engagement while facilitating all aspects of the access experience to ensure the Loma Linda University Health revenue cycle remains whole. Performs other duties as needed.

Requirements

One year of office experience in medical registration or billing preferred.
Comprehensive understanding of CMS, CDPH, MSPQ, IMFM, Medicare Days, DND, Title 22, EMTALA, and OSHPD.
Able to write legibly.
Able to speak in English with professional quality.
Able to deliver the highest level of customer service to all patients, family, internal and external customers.
Able to use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and EMR platform).
Able to operate/troubleshoot basic office equipment required for the job.
Able to communicate effectively in English, in person, in writing, and on the telephone.
Able to think critically.
Able to relate positively, effectively and professionally with others.
Able to be consistent in following policies.
Able to work calmly and respond courteously when under pressure.
Able to teach and collaborate.
Able to accept direction.
Able to work independently and with minimal supervision.
Able to perform basic math functions.
Able to manage multiple assignments effectively.
Able to compose written material.
Able to work well under pressure.
Able to problem solve, organize and prioritize workload.
Able to demonstrate good memory.
Able to pay close attention to detail.
Able to employ critical thinking skills.
Able to distinguish colors as necessary.
Able to write, hear, read and speak sufficiently for general conversation in person and on the telephone.
Able to identify and distinguish various sounds associated with workplace.
Able to see adequately to read computer screens and written documents necessary to the position.

Responsibilities

Coordinates registration, insurance and payer information, and financial screening activities.
Provides an exceptional customer service experience for patients, families and visitors.
Navigates complex regulatory requirements.
Coordinates activities across multiple disparate information systems.
Supports physician and hospital operations.
Delivers a caring message in a streamlined, transparent and cohesive process.
Ensures timely completion of regulatory documents and information.
Functions independently using department policies to resolve patient and operational issues.
Completes patient financial engagement.
Facilitates all aspects of the access experience to ensure the Loma Linda University Health revenue cycle remains whole.
Performs other duties as needed.