Admissions Specialist (Sunday-Thursday)

Brightli • St Louis, MO

3d

About The Position

The Admissions Specialist joins the Recovery Services team in St. Louis, Missouri, to create a welcoming and well-coordinated experience for individuals entering care. The role guides clients through admissions, responds to referrals, facilitates screenings, supports program census management, operates phone systems, maintains accurate records and reports, and works with clinical, care management, and billing teams.

The position supports admissions for medically monitored inpatient detoxification, residential, and/or outpatient services. It includes coordinating insurance information, completing required admissions documentation, maintaining waiting lists according to applicable standards, and helping ensure admissions, transfers, and discharges are processed within required timeframes.

The role requires a high school diploma or GED, strong communication and organizational skills, basic computer skills, and knowledge of confidentiality requirements related to mental health and substance use treatment. The employee must meet background screening and driving requirements, and obtain First Aid, CPR, and applicable behavioral management certifications within the specified timeframes.

Requirements

• High school diploma or General Equivalency Diploma.
• Demonstrated verbal and written communication skills, including the ability to establish rapport and create a welcoming environment.
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain strong attention to detail.
• Basic computer skills, including Microsoft Word and Excel.
• Knowledge of confidentiality laws related to the treatment of mental health and substance use disorders.
• Extensive knowledge of the policies, procedures, and regulations governing the assigned program.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license in the state of residency, acceptable driving record, and current auto insurance.
• Obtain First Aid certification within three months of beginning employment and maintain certification upon renewal.
• Obtain CPR certification within three months of beginning employment and maintain certification upon renewal.
• Complete applicable Behavioral Management training within 30 days of employment or during the first available class after the start date, including CPI for Residential programs or Crisis Management for Outpatient programs.

Responsibilities

• Create a welcoming admissions experience by building rapport, providing exceptional customer service, and responding professionally to new client referrals.
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process.
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information.
• Partner with Care Managers to coordinate clients’ insurance information and support a smooth transition into services.
• Collaborate with the billing department to ensure admissions, transfers, and discharges are completed within required timeframes and successfully batched to the payer.
• Help program sites maintain census levels consistent with the service model for medically monitored inpatient detoxification, residential, and/or outpatient services.
• Maintain waiting lists in accordance with CARF and DMH standards.
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies.
• Support clinical team members with letters, forms, and other administrative needs.
• Enter data, complete required reports, and maintain records within established timeframes.
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe.
• Operate phone systems and help ensure timely, professional communication.
• Perform additional duties as assigned by Leadership.

Benefits

• Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Company-paid mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promoting from within.
• A workplace culture focused on employee wellbeing, valuing individual humanity, and supporting health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED