Admissions Specialist-Outpatient-PRN

Texas Health•Fort Worth, TX

22d•Onsite

About The Position

The Admissions Specialist interacts professionally and respectfully with internal and external customers and provides customer service to patients and visitors. The role gathers and verifies patient financial and demographic information, supports efficient medical records and billing processes, and helps maximize reimbursement while preventing denials. The specialist explains financial obligations and applicable documents to patients and families, obtains required consents, and collects payments. The position is PRN at Texas Health Southwest in Fort Worth, Texas.

Requirements

High school diploma or equivalent required.
One year of customer service experience required.
Good written, oral, and telephone communication skills.
Knowledge of general office equipment, PCs, and associated software packages.

Nice To Haves

CHAA (Certified Healthcare Access Associate) certification upon hire preferred.
Ability to type 35 WPM corrected for errors preferred.
General knowledge of medical terminology preferred.

Responsibilities

Gather complete financial and demographic information to support efficient medical records and billing processes.
Obtain or update benefit verification and pre-certification for applicable tests and procedures.
Prepare, present, and explain applicable legal, ethical, and compliance documents; ensure appropriate parties sign required consents and maintain documentation.
Identify insurance carriers and benefits appropriately to maximize reimbursement for services rendered.
Notify insurance carriers of admissions in a timely manner to help prevent denials.
Help patients understand financial obligations and collect co-payments, self-pay deposits, and patient balances.
Comply with applicable regulations and entity or system policies and procedures.
Meet customer service and productivity guidelines established by applicable leadership.
Communicate with patients and families about out-of-network status and potential financial implications, such as non-coverage.