Admissions Specialist I - PRN

Texas Health•Denton, TX

14h•Onsite

About The Position

The Admissions Specialist I welcomes patients and their families, helps them feel at ease, and supports a seamless hospital visit. The role gathers accurate demographic information, verifies network coverage and healthcare benefits, obtains applicable pre-certifications, explains financial obligations, prepares estimates, and collects co-payments, self-pay deposits, and patient balances. It also ensures appropriate regulatory and compliance documents are completed, including required payor and government elements such as the MSPQ, Important Message from Medicare, ABN, and Letter of Non-Coverage. The specialist maintains accurate electronic health records and Epic work queues, follows applicable regulations and organizational policies, meets customer service and productivity guidelines, and communicates with patients and families about out-of-network coverage and potential financial implications. The role works with hospital departments in a fast-paced environment and participates in team meetings, process improvements, and special projects. This is a PRN, as-needed position at Texas Health Denton with rotating shifts.

Requirements

High school diploma or equivalent.
At least 1 year of relevant customer service experience.
Ability to promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Proficiency with computers, medical terminology, Epic, Microsoft Office, and assorted software programs.
Professional and polished presence, troubleshooting ability, and critical thinking skills.
Exceptional listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
Ability to maintain a professional demeanor in stressful and emotional situations, including crime, behavioral health, patient suffering, and life-or-death situations.
Empathy and ability to communicate effectively with patients and family members during life-changing events while providing exceptional customer service.
Ability to manage multiple changing priorities in an organized and effective manner and escalate concerns appropriately.
CPI (Crisis Prevention Intervention) training maintained annually; required within 90 days.

Nice To Haves

Two years of professional office or healthcare experience.
CHAA (Certified Healthcare Access Associate) certification upon hire.

Responsibilities

Welcome patients and their families and help put them at ease when they arrive.
Gather complete and accurate patient demographic information to maintain electronic health record integrity.
Identify network coverage and obtain or validate healthcare benefits and applicable pre-certifications.
Educate patients and families about legal, ethical, and compliance documents and ensure required regulatory consents are signed by the appropriate parties.
Explain patient financial obligations and prepare estimates for co-payments, self-pay deposits, and patient balances.
Complete required payor and government elements, including the MSPQ, Important Message from Medicare, and medical necessity checks such as ABNs and Letters of Non-Coverage.
Stay current with applicable regulations, operating systems, and entity and system policies and procedures.
Meet customer service and productivity guidelines established by leadership.
Mentor peers, demonstrate flexibility, and adapt to change.
Participate in staff meetings, process improvement, and special projects, and complete other assigned duties.
Maintain the daily Epic work queue and personal Employee Scorecard Dashboard.
Maintain awareness of Texas Health Resources contracted insurance plans and inform patients and families about out-of-network status and potential financial implications, including non-coverage.