Admissions Specialist I

Texas Health•Arlington, TX

13h•Onsite

About The Position

The Admissions Specialist I welcomes patients and their families, helps put them at ease, and supports a seamless visit through accurate registration, benefits verification, financial counseling, and compliance documentation. The role gathers complete demographic information for the electronic health record, identifies network coverage, validates healthcare benefits or pre-certification for applicable tests and procedures, and explains patients’ financial obligations. The specialist also maintains awareness of contracted insurance plans and informs patients and families about out-of-network status and potential financial implications. This position works in a fast-paced, multi-department hospital environment and requires compassionate, professional communication with patients and families, including in stressful and emotionally difficult situations. The specialist follows applicable regulations and organizational policies, maintains customer service and productivity standards, keeps the daily Epic work queue and personal Employee Scorecard Dashboard current, and contributes to meetings, process improvement, special projects, peer mentoring, and other assigned duties. The position is based at Texas Health Arlington Memorial Hospital in Arlington, Texas. The schedule is full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m.

Requirements

High school diploma or equivalent.
At least 1 year of relevant customer service experience.
Ability to promptly assess requests using electronic and paper resources and respond accurately to patient inquiries.
Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
Proficient computer skills, including medical terminology, Epic, Microsoft Office, and assorted software programs.
Professional, pleasant, and polished presence, with critical-thinking and troubleshooting ability.
Exceptional listening, interpersonal, and communication skills, and professional, respectful telephone etiquette.
Ability to maintain a professional demeanor in highly stressful and emotional situations, including interactions involving crime, behavioral health, suffering, and life-or-death circumstances.
Empathy and the ability to communicate effectively with patients and families during life-changing events while providing exceptional customer service.
Ability to manage multiple and changing priorities in an effective, organized manner and appropriately escalate concerns to leadership.
CPI (Crisis Prevention Intervention) Training maintained annually; required within 90 days.

Nice To Haves

Two years of professional office or healthcare experience.
Experience in outpatient scheduling, patient registration, and insurance verification.
CHAA (Certified Healthcare Access Associate) certification upon hire.

Responsibilities

Welcome arriving patients and their families, help put them at ease, and set a positive tone for their visit.
Gather complete and accurate demographic information to maintain electronic health record integrity.
Identify correct network coverage and obtain or validate healthcare benefits and pre-certification for applicable tests and procedures.
Educate patients and families about applicable legal, ethical, and compliance documents and ensure required regulatory consents are signed by the appropriate parties.
Explain financial obligations under the financial policy and prepare estimates for co-payments, self-pay deposits, and patient balances.
Complete payor- and government-required elements, including the MSPQ, Important Message from Medicare (IMM), and medical necessity checks such as ABN and Letter of Non-Coverage.
Stay current with and comply with applicable regulations, operating systems, and entity and system policies and procedures.
Meet customer service and productivity guidelines established by leadership.
Mentor peers, demonstrate flexibility, and adapt to change.
Participate in staff meetings, process improvement, and special projects, and complete other duties as assigned.
Maintain the daily Epic work queue and personal Employee Scorecard Dashboard.
Maintain awareness of Texas Health Resources contracted insurance plans and inform patients and families about out-of-network status and potential financial implications, including non-coverage.