Admissions Specialist I

Bridgeway Community Health • Salem, OR

9d

About The Position

The Admissions Specialist I performs client registrations and facilitates timely access to services for people seeking treatment. The role conducts registrations, symptom screenings, and assessments, including ASAM assessments with DSM diagnoses and initial level-of-care placement. It supports client enrollment, payment authorization, Medicaid enrollment, referral coordination, and communication with clients, referral sources, court representatives, and community contacts. The position also provides reception backup, responds to inquiries, and conducts community education and outreach.

The specialist works with counselors, clients, internal personnel, and referral sources to coordinate care, schedule assessments, request records, and provide accurate information about Bridgeway programs and services. The role contributes to service quality through staff meetings, teamwork, referral-source relationships, and utilization-data collection and distribution.

Requirements

• High school diploma or equivalent.
• CADC I certification.
• At least one year conducting SUD assessments, with demonstrated knowledge of DSM-5 diagnostics.
• Generally, two years of increasingly responsible experience in an office environment.
• At least one year of experience working in a behavioral health setting.
• Excellent interpersonal communication skills.
• Strong computer and time-management skills.
• Ability to complete clinical documentation efficiently and in accordance with federal, state, and agency standards.
• Advanced understanding of record retention, confidentiality, and HIPAA requirements.
• Familiarity with ASAM PPC-2.v.
• Ability to pass a DHS criminal background check.

Nice To Haves

• Spanish/English bilingual ability; an additional stipend is available for bilingual employees.

Responsibilities

• Process paperwork for new clients in accordance with Bridgeway policies and procedures.
• Screen clients for eligibility for optional programs.
• Conduct ASAM assessments, including DSM diagnoses and initial level-of-care placement.
• Facilitate assignments of new clients to primary counselor caseloads.
• Complete Measures and Outcomes Tracking System (MOTS) forms.
• Complete payment authorization for Medicaid clients using CIM (Clinical Integration Manager).
• Assist clients with the Medicaid (Oregon Health Plan) enrollment process.
• Enter demographic, payer, and program information for new or returning clients into the client database.
• Prepare confidential written correspondence for referral sources, court representatives, clients, and other community contacts.
• Coordinate care and initiate requests for records.
• Provide backup front-desk reception support.
• Answer inquiry calls and emails from prospective clients and respond to inquiries from the public, clients, and outside agencies about BRS programs and services.
• Conduct community educational and outreach presentations.
• Maintain professional relationships with internal and external customers, provide accurate information about processes, and schedule assessment appointments.
• Act as a liaison for clients, personnel, and referral sources.
• Attend staff meetings and work with the team to identify and implement service-quality improvements.
• Coordinate and maintain working relationships with referral sources.
• Gather and distribute utilization data.
• Perform other duties as assigned.

Benefits

• Paid holidays
• Medical, vision, and dental coverage
• 5% employer match in a 401(k) retirement savings plan with pre- and post-tax options
• Corporate fitness membership subsidy
• Employer-sponsored life, accidental death, critical illness, and long-term disability coverage
• Generous paid time off (PTO) plan
• Health savings accounts
• Flexible spending accounts
• Internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED