Admissions Specialist-Outpatient-PRN

Texas Health Resources•Fort Worth, TX

23d•Onsite

About The Position

The Admissions Specialist works in Patient Access at Texas Health Southwest, interacting professionally and respectfully with internal and external customers and providing customer service to patients and visitors. The role gathers financial and demographic information, verifies benefits and pre-certification when applicable, supports patients in understanding their financial obligations, and helps ensure admissions, medical records, and billing processes proceed efficiently. The position is PRN at Texas Health Southwest in Fort Worth, Texas.

Requirements

High school diploma or equivalent required.
One year of customer service experience required.
Good written, oral, and telephone communication skills.
Knowledge of general office equipment, PCs, and associated software packages.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred upon hire.
Ability to type 35 words per minute, corrected for errors, preferred.
General knowledge of medical terminology preferred.

Responsibilities

Accurately gather complete financial and demographic information to support efficient medical-record and billing processes.
Obtain or update verification of benefits and/or pre-certification for applicable tests and procedures.
Prepare, present, and explain applicable legal, ethical, and compliance documents; ensure appropriate parties sign required consents and maintain related documentation.
Identify insurance carriers and benefits appropriately to maximize reimbursement and help prevent denials by notifying insurance carriers of admissions in a timely manner.
Help patients understand their financial obligations and collect co-payments, self-pay deposits, and patient balances.
Comply with applicable regulations and entity or system policies and procedures, and meet customer-service and productivity guidelines established by leadership.
Interact professionally and respectfully with internal and external customers and provide customer service to patients and visitors.