Admissions Specialist

Brightli • St Louis, MO

4d

About The Position

The Admissions Specialist joins the Recovery Services team in St. Louis, Missouri, to create a welcoming, well-coordinated experience for individuals entering care. The role guides clients through admissions, responds to referrals, facilitates screenings, supports program census management, operates phone systems, maintains accurate records and reports, and collaborates with clinical, care management, and billing teams.

The position supports medically monitored inpatient detoxification, residential, and/or outpatient services. It requires professional communication with clients, referral sources, and coworkers; adherence to applicable ethical standards, policies, regulations, and confidentiality requirements; and timely completion of admissions and administrative records. The role also requires successful background screenings and a valid state driver’s license, acceptable driving record, and current auto insurance. First Aid and CPR certifications must be obtained within three months of employment, and applicable Behavioral Management training must be completed within 30 days or at the first available class.

This is a full-time position. Brightli describes its mission as improving client care, reducing the financial burden on community mental health centers through shared resources, advocating for increased access to mental health and substance use care, and evolving behavioral health services to better meet clients’ needs. The organization promotes belonging and connection, welcomes applicants with varied backgrounds and experiences, and is an Equal Employment Opportunity Employer. Burrell Behavioral Health is a smoke- and tobacco-free workplace.

Requirements

• High school diploma or General Equivalency Diploma.
• Demonstrated verbal and written communication skills and the ability to establish rapport and create a welcoming environment.
• Ability to prioritize responsibilities, manage multiple tasks, meet deadlines, and maintain strong attention to detail.
• Basic computer skills, including Microsoft Word and Excel.
• Knowledge of confidentiality laws related to the treatment of mental health and substance use disorders.
• Extensive knowledge of the policies, procedures, and regulations governing the assigned program.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license in the state of residency, acceptable driving record, and current auto insurance.
• Obtain First Aid certification within three months of beginning employment and maintain it upon renewal.
• Obtain CPR certification within three months of beginning employment and maintain it upon renewal.
• Complete applicable Behavioral Management training within 30 days of employment or during the first available class after the start date, including CPI for Residential programs or Crisis Management for Outpatient programs.
• Perform sedentary work requiring up to 10 pounds of force occasionally and negligible force frequently to move objects, including the human body.
• Complete repetitive hand, finger, and arm movements for typing and/or writing during the work shift.
• Remain seated for most of the workday, with walking or standing only occasionally and for brief periods.

Responsibilities

• Create a welcoming admissions experience by building rapport, providing customer service, and responding professionally to new client referrals.
• Guide prospective clients through telephone or face-to-face screenings and document referral information using the appropriate process.
• Complete admissions in applicable databases, including face sheets, releases of information, residency documentation, and financial information.
• Coordinate clients’ insurance information with Care Managers and support transitions into services.
• Collaborate with the billing department to complete admissions, transfers, and discharges within required timeframes and ensure they are successfully batched to the payer.
• Help program sites maintain census levels consistent with the applicable service model for medically monitored inpatient detoxification, residential, and/or outpatient services.
• Maintain waiting lists in accordance with CARF and DMH standards.
• Build positive, professional relationships with clients, referral sources, and coworkers while following the Code of Ethics and System policies.
• Support clinical team members with letters, forms, and other administrative needs.
• Enter data, complete required reports, and maintain records within established timeframes.
• Review files and charts, compile chart information, assist with filing, and correct technical deficiencies within the appropriate timeframe.
• Operate phone systems and help ensure timely, professional communication.
• Perform additional duties as assigned by Leadership.

Benefits

• Employee Assistance Program offering 24/7 counseling services, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Advancement opportunities and promotion from within.
• A welcoming, warm, and supportive workplace culture focused on employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED