Temporary Admissions Services Representative

Berklee College of Music • Boston, MA

3d

About The Position

Under the direct supervision of the Associate Director of Admissions Services, the Admissions Services Representative is part of a team responsible for representing the front line for Admissions communications via email and phone calls. The Admissions Services Representative will typically answer a high-volume number of calls and emails throughout the day. These calls and emails range from general inquiries about Berklee, to detailed questions about the application process, including how/where to submit application materials. Some outgoing calls to applicants will be required to support the college’s recruitment efforts. A strong understanding of Admissions policies, deadlines and procedures is required, in addition to knowledge about Berklee’s academic offerings.

Requirements

• Organizational Skills - ability to complete multiple tasks while maintaining quality and attention to detail
• Communication Skills - Ability to communicate in a clear and professional manner
• Ability to work well with others in a close working environment
• Ability to assist faculty/staff with material requests
• Excellent phone demeanor
• Understanding of the college’s policies, deadlines and related Admissions information
• Knowledge about Berklee’s academic offerings

Responsibilities

• Represent the front line for Admissions communications via email and phone calls.
• Answer a high-volume number of calls and emails throughout the day.
• Respond to general inquiries about Berklee.
• Answer detailed questions about the application process, including how/where to submit application materials.
• Make outgoing calls to applicants to support the college’s recruitment efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed